UP

Unregistered Person

Germany

Reviews

Review of Halara


Rated 1 out of 5 stars

Never ever again - bad quality, poor return policy

Never ever again. Halara is the Temu of clothing. The website is overloaded with discount offers. It took 2–3 weeks for my order to arrive, and because everything ships from China, returns are simply not worth the return shipping costs. If you buy, expect to either keep it or throw it away.
The products looked nothing like the images. Low quality and badly sized—too large, too baggy, or too short. One pair of capri pants had the seam that should sit below the knee riding on the knee instead, making them uncomfortable and irritating to walk in. Claims like "sculpt" and "tummy control" are completely overhyped. The material did absolutely nothing to support or shape the body.

One of the worst online shopping experiences I've had in the past 10 years. Out of 7 items, only 2 were acceptable. The rest will either go in the bin or become gardening clothes.

@halara - yes, I received tons of automated marketing messages, none of it addressing the customer concern.

23 July 2026

Reply from Halara

Hello,
We're truly sorry to hear that you have not yet received the clarification emails we promised. We completely understand how frustrating this must be, and we sincerely apologize for the inconvenience.
We have reviewed your case, and it is currently being handled under case number 8631565.
Alternatively, you may also email your details to service@cs.halara.com (mailto:service@cs.halara.com), and our team will be happy to review your case and assist you further as quickly as possible.

Review of Fitshop GmbH


Rated 1 out of 5 stars

Anonymous, false-advising & not one bit accommodating, process/policies more important than having satisfied clients

Anonymous & not accommodating, process more important than client. Company has lost connection to their clients by their giant size. Got false-advised at the hotline. Many part time workers at the hotline who are evaluated by volume of calls, not quality. I bought the wrong product and offered to exchange the spinning bike with an ergometer paying even 1,500 EUR more, so a very clear extra win for Sport Tiedje. A local branch was open to take care of the exchange - but the brand manager was not empowered to make the decision. It had to be handled by higher levels and by policies.

I strongly advice to NOT buy at Sport Tiedje online. If you shop at Sport Tiedje, always go to a local branch were the staff is friendly and supportive.

27 May 2022

Reply from Fitshop GmbH

Dear anonymous,

Thank you for your feedback. I'm sorry for the inconvenience you've experienced. I would like to take a closer look into your case. Please reply to the mail from this system so I can identify your order.

best regards,
Marisa