Long delay and bad processes
I have home insurance with AAMI and they are the worst in terms of communication and progressing through the repair with their sub-contractor. I am now 15+ months since the start of the claim and the repairs have barely started. Most of the time has been wasted with their internal processes to get statement of work drafted and approved, then few months later a variation to the scope added another few months of process. I will definitely not renew with them and take my business elsewhere.
1 July 2026
Unprompted review