United Kingdom
Review of Dr.PAWPAW
Jessica watts dealt with my complaint when I purchased a faulty product. She was quick to respond and issue a new product almost immediately. It arrived quickly and the service was nothing short of exceptional. Wonderful to see from my favourite brand!
Reply from Dr.PAWPAW
We really appreciate you taking the time to submit and review and your continued custom. Dr.PAWPAW
Review of ArdMoor
Really disappointed by this company. I purchased some boots and a shirt for my partners birthday and with the boots being too large, sent them back in a refund. The outer box they arrived in was damaged on arrival so I sent the boots back in their box. This was the worst mistake I could have made as they are now refusing to refund or even exchange the item despite it being unused or even tried on. No willingness from customer service to find a solution and I even tired to contact the manufacturer to get a spare box for them but, no luck. Hoping they will actually return the boots so I can try and sell them online to get my money back. Poor customer service and I will not be using them again.
Reply from ArdMoor
Thank you for sharing your feedback, and we’re sorry to hear you were disappointed.
We do want to clarify the reason we were unable to process a refund or exchange. The boots were returned to us without any external packaging, with the return label and duct tape applied directly to the shoebox. This left the shoebox heavily marked and damaged, meaning it was no longer in a resaleable condition.
Our returns policy — which is available on our website and printed on the packing slip included with every order — clearly states:
“Footwear must be returned with outer packaging intact, rather than a return label being applied to the shoe box.”
Unfortunately, because this instruction wasn’t followed, we couldn’t accept the return.
We understand the original delivery box arrived damaged, but any suitable outer packaging (such as another cardboard box, mailing bag or even a bin bag) could have been used to protect the shoebox, as noted in our policy.
We have been in touch with you throughout the process, and although we were unable to obtain a replacement shoebox from the manufacturer, we have now returned the boots to you so you can use or resell them.
We genuinely regret that this has been a frustrating experience, and if you have any further questions, we’re here to help.
Kind regards,
Kathryn
ArdMoor Customer Services
Review of ILuv Events UK
Appalling … me and three mates booked the party bus from Wolverhampton to Birmingham for the przym bass hunter night. The bus was meant to arrive at 10pm at a specific location we waited at at 15 minutes to ten allowing ample time to find and board the bus. The bus was not there. In the end we chose to get the train despite paying £12.40 (my other mate £15) for this service. What’s WORSE! Is that we at least hoped the party bus would be able to take us home. We got to the location of the bus to leave again 15 mins before it was due to leave and it never came… this company is clearly a scam or, their communication is poor.. looking to seek a full refund for our tickets as this was going to be our only transport home and we had to resort to booking a £35 Uber!! Not happy and do not recommend anybody using this service which doesn’t exist ….
Review of Smart-Pig