Alexandru S

Thank you for your feedback, Alexandru. We’re sorry to hear about your experience.

After reviewing your account history, we can confirm that there were no technical issues or irregularities detected on our side during your gameplay sessions.

We also note that the account was voluntarily closed by the user.

Casino games are based on certified Random Number Generator (RNG) systems, meaning that each spin or outcome is independent and based on chance.

We understand that results may sometimes feel unfavorable, however this does not indicate any manipulation of outcomes.

We appreciate your feedback and wish you all the best.

Hi Alexandru,

We're sorry to hear about your frustrating experience and want to be clear about our process.

Trustpilot does not allow businesses to pay to remove bad reviews. A company's subscription status has no impact on how we moderate their reviews.

If a review is flagged, we sometimes need more information to verify the experience. Reviews that violate our guidelines, including our rules against fake reviews, may be removed.

You can learn more about our policies here: https://help.trustpilot.com/s/article/Can-businesses-pay-to-remove-bad-reviews?language=en_US.

-Alyssa, The Trustpilot Team

Dear Alexandru,

Thank you for taking time to describe your experience with us. We’ll take your feedback into account as we work to improve.

As we see, your account with us has been inactive for several months and prior to that, multiple cryptocurrency deposits have been successfully completed by the system and added to your balance in due time. We hope that the issue described has been resolved by the team before your decision to deactivate your account.

Best regards,
Immerion Team.

Dear Customer,

Thank you for reaching out to us.

To better assist you with your issue, we kindly ask that you provide us with the relevant information or supporting documents related to your inquiry. Having complete and accurate details will help us resolve your concern more efficiently.

Please reply to this message with the requested information at your earliest convenience. If you have any questions or need help with what to include, feel free to let us know.

We look forward to your response.

Best regards,
BC.GAME Team

Dear Alexandru,

Fairness and the reliable completion of services are our highest priorities. Withdrawals on our side may only be paused or canceled for reasons clearly stated in our Terms, which we make available to players in advance and communicate again should an issue occur. In rare cases, delays may arise during processing within the banking system. If that happens, the funds are promptly returned to your game balance.

Best regards,
Immerion Team

Hello, Alexandru!

Thank you kindly for the review and recommendation! 🙏

We are happy to hear that you were pleased with the product and delivery time.

We hope to see you again soon in our shop and we wish you a great day! 😊