Jayne B

Easy and efficient process, listened to inputs and gave good optiins

Quick & easy, hygienic & professional … highly recommend

Excellent service - efficient, clean, easy, professional & friendly - highly recommended

Unhygienic, unprofessional and unhelpful - DO NOT USE THIS EXCUSE FOR A "SERVICE"

SEE UPDATE BELOW at bottom of review...

Similar to so many other reviews on here (those that have not been removed!), I paid for the test which was never delivered.
After finally navigating their less-than-ideal registration process, I went into their testing area to be faced with a crowded area, with limited sanitiser and poor hygiene processes involving the spit test – “disgusting” sums up this testing experience.
The finished tests were placed in open boxes on a table with no staff monitoring the table, or confirming that critical processes had been correctly followed. This includes, what I later discovered, to be the critical action involving their app – steps which were never explained as being necessary.
After receiving no test results for over 24 hours, I called their call centre and was spoken to in an extremely aggressive manner (plenty of other people noting a similar experience). The person I spoke with, “Donna”, rather than trying to help or resolve my issue, clearly reading from a script, repeatedly told me it was my fault, they bore no responsibility and that if I didn’t buy another test, I may be fined £10,000. “Donna” eventually agreed to trying to find my test and responding in 24 hours; 3 days later, still no response. Their queues are too long to be able to call again, with well over an hour wait times.
I eventually paid for another test with ExpressTest – which was a smooth, easy, professional service. Highly recommend saving yourself the time, expense and distress of dealing with Halo, the high number of similar reviews shows that my experience is quite typical.

UPDATE:
Mark Docherty - the Customer Support Manager emailed me on 29 December with a very professional email, acknowledging that Halo "failed to meet the standards they set for themselves" and offering me a full refund.
Despite an immediate response and 3 subsequent emails, NO REFUND or further communication form Mr Docherty has been received.
It seems that Mark Docherty is also failing to meet acceptable Customer Service standards!
It also seems that my refund has been lost into the same "Halo black hole" that my test and so many other Halo customers test have been lost in!!!!

I remain convinced that this outfit are unprofessional and hopeless!