Never order from this company!!!!
Extremely disappointing experience – €226 lost so far
My experience with this company has been extremely disappointing from beginning to end.
When I placed my order, I was informed that the items would be shipped within approximately 3 business days. In reality, I waited around 3–4 weeks to receive my order.
The order did not even arrive together. Part of it was apparently damaged during shipping and had to be sent again, resulting in an even longer wait before I finally received everything I had paid for.
On top of that, I was extremely disappointed with the quality of the clothing. In my opinion, the quality does not remotely match the prices charged. The dresses felt very cheap and poorly made. I paid around €30 per dress, but based on the material and overall quality, I personally would not consider them worth more than around €10.
When I decided to return the order, I was then required to pay approximately €50 in international return shipping costs and send the items abroad. This was particularly surprising because the company presents itself with a German name and the payment transaction appears under a company located in the Netherlands. I certainly did not expect such expensive international return shipping when placing my order, and this was not made sufficiently clear to me beforehand.
Unfortunately, the worst part has been trying to get my money back.
My return was successfully delivered, and I have been waiting for a refund of €176.91 ever since. I have contacted customer service repeatedly and received numerous almost identical responses telling me that my refund is being processed, that my case is a “high priority”, and that their finance department is dealing with it.
On 26 July, I was even explicitly informed in writing that my full refund had already been processed and that the money would appear on my original payment method within 5–10 business days.
That deadline has passed. I still have not received my refund.
Instead, I continue to receive repetitive, seemingly automated responses telling me that my case is still being processed. After weeks of communication, I am now having to involve my bank and request a chargeback.
Between the €176.91 that has still not been refunded and approximately €50 I had to pay to return the products, this experience has cost me around €226 in total.
After the extremely slow delivery, the poor quality of the clothing, the expensive international return and the ongoing problems obtaining my refund, I cannot recommend this company.