Ray Miller

Allied Vehicles sold me a taxi through Cab Direct knowingly there were inherent problems. To modify the Peugeot Rifter to make it a wheelchair accessible vehicle for purposes of being a taxi they have to change the adblu tank from a 15L to 13L capacity. The original Peugeot software does not recognise this change and starts the process of not allowing the vehicle to start. Management lights come all over the dash, which is very concerning. I contacted Cab Direct to request they take back the vehicle, which I bought only 6 weeks ago, but they have completely ignored me. Selling a product with a known fault is completely out of order, but worse than that, not responding to my requests for a refund. I know the issue with the adblu software is correct as it was Cab Direct who informed me of the issue. Peugeot Rifter converted to a Peugeot Horizon by Cab Direct conversion will only lead to great pain as no one can fix it. Do not buy one of these vehicles. I hope Cab Direct contact me very soon with a plan to resolve my issue. Allied Vehicles / Cab Direct appear to have a no response policy hoping I will go away, but that will not happen, I will get my refund and hopefully they will honour the deal and get it sorted. Do not buy from Allied Vehicles/Cab Direct as after sales customer care is non existent.

From the first visit to the showroom through to design and installation everything went well. The we discovered various manufacturing faults in the door panels. There were also build issues with mis-matching as we could see back support panels when we opened doors. So we complained to Wren services who in the beginning seemed helpful, but nothing happened to rectify the remedial issues. Now after 9 months Wren are completely ignoring us, hoping we will go away. I have emailed Wren customer service on numerous occasions and have even contacted their directors, but still no response. This is an appalling way to treat customers who have paid £20k for a Wren dream kitchen, and have been delivered a nightmare. Sub standard kitchen, appalling after service, don’t use Wren. Their sales sales approach belies an atrocious attitude to customers.

Ray Miller
Carnoustie
Angus
Scotland

Very fast response to my request for quote. Sales person was excellent with good information at hand and understood my needs very well. High quality service, will use again.