Case Resolved, But Still Be Cautious
I deposited and played on this site 3 days ago. After reaching my daily withdrawal limit, I waited to withdraw the rest of my winnings 24 hours later. Only to find out that they have suspended my ability to perform withdrawals, citing “irregular behaviours” as the reason. They told me that a risk team needed to review my account, assuring me that it would be completed within 24-48 hours. It has now been 3 days and not a single update. Emailed them several times and did not receive a single response. Seems extremely fishy. I have also noticed that I can still deposit and wager, just not withdraw. Would not recommend. If Flush Casino would like to sort this out, I would be more than willing to cooperate.
UPDATE 17/03/2025: After a week, they finally lifted my restrictions and I was able to withdraw the rest of my winnings (again I had to wait hours for the withdrawal despite their promise to process withdrawals instantly). However, the customer support I received during this period was rather mixed and at times, quite disappointing. There were a couple of agents who were quite supportive and were happy to escalate the issue and request follow ups. However, a few of them were quite aggressive and started accusing me of spamming the chats (which I did not do, I was just asking fair and reasonable questions). One of them said that he would stop all communication with me on the chat simply because I was pressuring them to fulfil their obligation of completing the case within 48 hours. Anyway, I would still be wary of playing on this site. They never specified exactly why my account was under review in the first place, merely stating that some suspicious activity was detected. In the end, nothing suspicious was found obviously, because all I did was place bets on the live casino games.
13 March 2025
Unprompted review