MC

Maurice Curran

Ireland

Reviews

Review of ShiningOven

Review of Viator.com


Rated 1 out of 5 stars

Milking the customer!!

My daughter booked a birthday present for her mam which included a skip the line tour of the colosseum and the Roman Forum. In her haste, she booked it for Feb 10th which was the default date on the website. We are not travelling until 1st Mar to Rome, so the date went by without us knowing about it. I requested a refund because we were never going to be in Rome on 10th Feb as it was clearly a booking error, but we were refused a refund. That's disgraceful customer service

7 February 2023

Reply from Viator.com

Hi Monica,

Customer feedback is very important to Viator. We take all customer concerns seriously. We regret to hear that your experience did not meet your expectations. Your valuable feedback will be used to improve our experiences and provide insight to our suppliers.

Kind Regards,
Viator Social Engagement Team