FREYA Jarvis

I am writing a second review following Carfume’s public response to my original one, as their reply contains false claims.

In their response, Carfume stated that I had signed up for a subscription and that they had replied to my emails. This is simply not true. I did not knowingly consent to a subscription, nor did I receive any response to the three separate emails I sent querying the £30 charge and requesting a refund. I also offered to return the product and received no acknowledgement.

The first time I received any form of communication from Carfume was publicly, in response to my Trustpilot review. No emails were received before or after this point, despite their claims.

I have since had to dispute this matter through my bank due to the lack of response and transparency from Carfume. I am extremely disappointed that instead of addressing the issue directly, the company has chosen to make misleading statements publicly.

I would strongly advise others to be cautious, particularly regarding unexpected subscription charges and customer service responsiveness.

Took £30 out of my account 3 months after i made my first purchase from them. I never made another order but carfume took another £30 out of my account 5 days before christmas!
After emailing them 3 times about this i still have had no reply.
They will wrongly assume you want a subscription with them after one purchase

DO NOT ORDER
it’s a scam they are not delivered and they ignore all emails