United Kingdom
Review of EZ Living Furniture UK
I’ve been searching for a corner sofa and found the perfect one in EZ Living in Holywood Exchange. Rich, the salesperson was exceptionally helpful and patient. He even offered me a coffee which is a lovely touch. I hope delivery etc goes as well as my buying experience.
Review of Jet2holidays
I booked a holiday for my family and at the time of booking opted for bed and breakfast. After a day or two I decided to upgrade to half board. I was kept hanging on the phone for almost an hour as the girl kept coming back and forward trying to amend the booking. Eventually she’d it sorted, only for me to be told I’d have to pay £100 administration fee. I was genuinely shocked that adding something to a booking could cost so much. It has annoyed me ever since and I haven’t gone ahead with the change as I’m still reeling from the cost.
Reply from Jet2holidays
Hi Marie,
Thanks for your review.
I understand from your comments that you've been left feeling disappointed regarding the administration fees payable to amend your booking.
On our website, we do advise that administration fees are applicable for any amendments and we have to remain fair and consistent with all of our customers. Though I apologise for the disappointment this has caused.
If you'd like us to investigate the points you've raised, please kindly send your complaint including your booking reference to trustpilotreviews@jet2.com. A member of our friendly team will then be in touch in due course.
Thanks again for your review.
Kind Regards,
Amelia Toft
Senior Customer Service Executive