SL

Shui Lu

Austria

Reviews

Review of Flightright

Review of ECOcharming.com

Rated 1 out of 5 stars

DON'T BUY ANYTHING on this site

DON'T BUY ANYTHING on this site, it is fraud! I would like to refer to another review on ad-scams which I'm not allowed to link here but which got a lot of indicators why ecocharming is not trustworthy.

Furthermore, I can tell you from my own experience that the site must be fraudulent:

1. It says it is a "familiy business", but so highly advertised that this is impossible.
2. Their facebook shows almost no interaction with other people, the commentary function is often disabled, which is another indiator that they don't want people to criticise them online.
3. If you buy something, the bill will go to NATURAVIS GmbH. This company is nowhere listed on the website of ecocharming. If you google for naturavis, you will either find this empty website here (naturavis.de) or some german company specializing in wind energy, having no connection to ecocharming at all.
4. If you choose the package-tracking option, you will see they work together with "CJPacket", which has a lot of reviews about working together with fraudulent companies.
5. The site does not opperate in https, which means that all your data can be tranferred to third parties. I got spam email the next day i ordered something in my "relevant" folder, which means that my mailbox is not even able to recognize the spam as spam and put it in the spam folder.
6. Costumter service on facebook does reply, but only with very genereal phrases like "thank you for your order, we are preparing it for shipping" no matter what your ask or write, indicating a bot writing this.

I hope this review was helpful and you refrain from doing anything on this website.

18 January 2021
Unprompted review

Reply from ECOcharming.com

Dear Shui Lu,

Thank you for your review. Unfortunately, I could not find your name in our customer database, so if you reached out to us via support@ecocharming.com , we would be happy to assist you with any help you need regarding your order.

Regarding your claims, let me respond & clarify:

1) We do advertise on social media, yet we are a family business - the two are not mutually exclusive.

2) We do interact with our customers on social media and the comment function is NOT disabled - we have plenty of comments on our posts and respond to any inquiries in a timely manner.

3) The name of our company is Naturavis - ecocharming.com is the brand we sell our products through (this is referred to as a trade name and is common business practice).

4) CJPacket is a shipping company like DHL or UPS, but for e-commerce. It is a low-cost option, which gives us the opportunity to offer free shipping on most of our products.

5) We do have a SSL certificate on our website, operate through HTTPS and all our payments are secure & encrypted.

6) As stated in point 2, we interact with our customers and try to provide helpful answers to all inquiries. Furthermore, our support is available at support@ecocharming.com .

All the best,
Jennifer Williams
Customer Service
ECOcharming.com

Review of Coolrevo

Rated 1 out of 5 stars

I think it's fraud

I think it's fraud, bought some sculptures for 50 Dollars, money was booked from my credit card, but no receipt sent. Strangely, you cannot log in your account, because there is no option in creating an account to begin with. It says it's part of the company Revoba, but the company has no website, facebook history stops in 2016. Coolrevo also has an instagram account, but they disabled the comment function. Same for their facebook page. Costumer support is not answering. Stay away from this page!

7 December 2020
Unprompted review