KA
katie
United Kingdom
Reviews
Review of Fox Pharma
Review of vidaXL
Absolutely the worst customer service…
Absolutely the worst customer service I’ve ever experienced! Like absolutely useless. Missing parts from my order can’t help
20 July 2026
Unprompted review
Reply from vidaXL
Dear Katie,
Thank you for your feedback. We are sorry to hear about your experience and the difficulties you encountered regarding the missing parts from your order.
We noticed that your order was placed through DIY_B&Q. The relevant Customer Service team will be in contact with you shortly to further assist and work towards resolving the issue. Please be assured that your request will be treated as a priority.
Kind regards,
Tanya
vidaXL Webcare Team
Review of DHL Parcel UK
Absolute liars
Absolute liars!
Waited in the whole day for my delivery and I was watching the drivers progress said I was delivery number 124! At 22.25 said the driver was at 99. Then all of a sudden it changed to delivered to doorstep with no answer! Then when o2 called them they said they tried to deliver! Bullshit! I didn’t move off my sofa for 12 hours!!!!
2 October 2025
Unprompted review
Review of Neon Beach
Awful!!!!
I waited 3 and a half months for the sign to arrive. Communication with neon beach customer service was appalling when the sign finally came I had an invoice from
Fed ex saying that I hadn’t paid enough shipping and had to pay and extra £20 when I told neon beach they just said it was my responsibility and had to pay it but could have £50 off my next order!!! As if I’m going to order from them again!
22 October 2020
Reply from Neon Beach
Hi Katie,
Good day!
Thank you for your feedback.
We are glad to hear that the sign has finally arrived.
We are sorry to hear about this experience. Rest assured that the delay is already being addressed. For non-UK customers, please be informed that our signs are subject to import charges as stated in our FAQ section. This is a general procedure for all products that are being bought from international companies and worldwide transactions.
We have sent your information to our dedicated team for proper assistance. Thank you for your patience!
Warm Regards,
NB Team