The worst company I've ever worked…
The worst company I've ever worked with. On February 26th, I ordered an item that had a delivery date of 1-2 business days in the description. On March 3rd, after receiving no further information, I emailed to inquire about my order. They responded by saying they were out of stock and my order would be delivered after March 16th. So I responded and asked to cancel my order because the wait time was too long. They responded by saying cancellation wasn't possible and that I had to wait for the product. I received the product after 13 business days (19 days). I don't recommend them. Respond to the email after 2 days. Never again.
Reply from DiscountOffice.nl
Dear Sir/Madam,
Thank you for your message. We sincerely regret to hear that your experience with your order has been so disappointing.
We understand your frustration regarding the delivery time and your request to cancel the order. We did attempt to cancel the shipment for you; however, this was unfortunately no longer possible, as the item you ordered had a longer delivery time and was already in process.
We also acknowledge that the communication and overall handling of your order did not meet your expectations. For that, we would like to offer our sincere apologies. This is not the level of service we aim to provide.
Thank you for your feedback, it helps us improve our processes.
Kind regards,
DiscountOffice.nl
Customer Service