Fair Entrepeneur
We have been on the Broads for years and this was the first time with NBD, great experience all round. To start with the handover was completed very swiftly, the trial run was very quick but I think we must have come across as knowing what we were doing. Fair Entrepeneur is a big boat but handled very well even getting it into the moorings on the side at Ranworth without any difficulty.
The fenders were set too high given the flooding and didnt touch the mooring, I would have thought these would have been adjusted to protect the boat, The only minor niggle was the electric mud weight wouldn't lower but a quick call and the Engineer was with us within the hour. Turned out there was a safety catch that wasn't mentioned in the instruction video. Also on a windy night the life buoy banged about in its cage and was very load in the rear cabin, wedged something in there soon fixed. Will definately have NBD on top of my list for next year.
Reply from Norfolk Broads Direct
Thank you for taking the time to share such a thoughtful and detailed review. We’re so pleased to hear that your first experience with NBD was a great one. We appreciate your feedback about the fender height and the electric mud weight; it’s really helpful and we’ll make sure the team reviews this to improve future handovers and guidance. Glad to hear our engineer was able to attend to you quickly. Thank you again for choosing NBD — we look forward to welcoming you back on board next year!