G Williams

I have a body builder shape and size. I'm a 38w and 33/34 leg. Finding clothes that fit is impossible for a muscular fit. I ordered a pair of plain black trousers with my measurements. I received 10% off which pretty much covered the cost of postage. They arrived very fast and in nice packaging. However... the trousers were so small I'm pretty sure they were from the children's department. I couldn't even get the thigh part of the trousers past my calves. This was very disappointing so a couple of stars are lost for what I would say is very bad sizing! The remaining stars are lost because the only way I can return them is either by purchasing a printer (yeah, no thank you) to print the label, or pay £5 for the Royal Mail QR code. So £59.96 for the trousers. £4.99 for shipping (no other choice) and £10.58 for tax, plus another £1.46 for shipping protection - OK I thought, if they fit it's worth it. But on return, I am now out £10. This is not acceptable for online clothing knowing full well clothes will not fit many times.

The worst delivery company ever! You get an email telling you your parcel will be delivered between certain hours and it never turns up. You cannot contact Hermes and apparently this is by design as they do not want you to contact them. The automated robot chat is pathetic. The telephone number is the slowest in the world and then tells you your package should be delivered at the time and date already past! There are no options to speak to someone.

I don't often write reviews but during this COVID period it really helps businesses I believe and credit should be given where due! We purchased a beautiful Rattan lounge set and the communication has been second to none. Even on the weekends (Sundays) communication was received and updates given every step of the way. Even when there was a delay due to their suppliers in the COVID situation the coummunication was excellent and even more expensive sets were offered in their place without having to make up the shortfall. They did everything they could to get us what we ordered. Payment was quick and easy and very relaxed. The delivery was excellent and helpful and kind and professional. A special shout out to Dan who was great! Tyler, James and Dave too were excellent. The quality of the product is 5 stars. I would definitely recommend Rattanwarehouse!!!!!