Zero star! Avoid it, otherwise you lose everything
Zero star!
My booking was cancelled due to corona virus epidemic but yet not refunded. No response from the hotel and no assistance from booking.com. The ridiculous fact is that booking.com doesn’t take responsibility for the payment and just expects the hotels to handle it! So risky, so careless of customer rights...
More, their prices are not competitive anymore...
I should add that it is not the first time I get into trouble because of this method of managing payments by booking.com;
so just avoid it until they make a change...