I was denied boarding when travelling…
I was denied boarding when travelling to Paris as I didn’t not bring a car seat to travel with for children 3 and under, nowhere on the booking site does it state such a vital piece of information when booking. The coach staff were extremely rude and handled the situation in the worst way possible in front of me my 1 year old child and many bystanders I went back and forth with customer service and they refused to give me a full refund stating that the information is on there help section on their website however vital information should be stated when booking so adequate arrangements can be made before travelling not everyone has access to a car seat had I known I wouldn’t of booked that method of travel first and last time booking with FlixBus.