Matt Eriksson

Very disappointing experience.

I was told my order would arrive within 6–8 days, but it is now day 11 and it still has not even shipped. I received an update saying it had been shipped with Evri, but then on the supposed delivery day, a new update appeared saying it had not actually been dispatched yet.

Given the current heat and the fact that we ordered blinds, we would have chosen a more dependable and service-minded seller if we had known this would happen.

The order consists of four parts, but it is still unclear whether part of the order has been shipped or whether nothing has been sent at all.

Unfortunately, this also matches my previous experience with Velux, when I tried to replace my skylight windows. I made several attempts to reach a contractor through their platform but never received a response.

Overall, I am very disappointed with the service and cannot recommend them.

I visited the Chiswick High Street branch for the first time and, unfortunately, the experience did not feel as calm or welcoming as I had expected from a spa/massage appointment.

I arrived 10 minutes early because it was my first visit, but the reception area seemed very busy, with staff debating something among themselves. I was asked to take a seat, which I did, but as other customers arrived after me they were offered tea while I was not, despite having been waiting there first. It made the welcome feel a bit inconsistent.

The massage itself was fine, but not enough to make me want to switch from my previous massage therapist, even though they are slightly further away from me.

I also bought an additional massage as part of an upsell at checkout, but I have since been unable to book them. The website keeps asking me to log in and then gives errors, even though I am already logged into my account and can see the massage in my account.

On top of that, the amount of upselling and promotional deals sent by text and email is excessive. It honestly rivals Temu.

Overall, the massage was okay, but the atmosphere, booking issues, and constant marketing have put me off.

I have, along with my solicitors, been trying to get answers to some pretty basic questions when it comes to selling my property and have for the past several months been chasing FirstPort on both the email and phone without getting any substantial responses. I have since emailed both the Customer Services, Help and Property Transfer Teams but to no avail. I was most recently promised that my case would be escalated as they admitted that it hadn’t been handled as it should but have still not heard back from anyone and ultimately putting my sale at risk.

We all know that the house buying and selling process is broken but this is genuinely the worst customer service I have experienced. Judging from the negative reviews I am far from the only one who is having the same experience.

It’s a huge shame as the people working on site (Fulham Riverside) are amazing. If you have an option, stay as far away from this company as you can.