Emer 2013

I booked a room with the hotel through agoda on March 3rd 2026. I received a confirmation email from agoda to say all in order.
On the 23rd of April after agoda deducted payment of the room from my account, agoda contacted me to say the hotel was doubled booked and the room was cancelled.

I spoke with the hotel who explained that agoda only contacted them a couple of days ago through their system about room booking so as a consequence room was already booked.

According to agoda it will take 30 days to receive my refund!

That is why I have made my complaint. Also I see that agoda have many more complaints and poor ratings.

Thank you

Do not book with this company. They are a scam

When I conveyed how I found communication poor, The response was " I appreciate that". I sold my home and it was explained it would take two weeks to get redemption figures however I contacted bank who sent them figures on the same day, so I felt it delayed me getting my money for property by 3 weeks +, I felt communication was rude and blamed everyone for delays, just unprofessional

This a genuine review from a genuine customer. I ordered a ue megaboom 3 from eglobal, somewhat sceptical from reading reviews however I paid with PayPal so I thought any issues I'll get my money back. I RECEIVED MY ORDER AND WORKS PERFECTLY, AND AT A GREAT PRICE TOO. it took a few days longer than expressed by company but I am very happy with service. Also company responded to my queries. My only issue is courier company did give full details of location to and from . Thank you eglobal