Predatory Business - Beware!
This review does not reflect the quality of the VPN as I never used it. This review is of the horrible customer service associated with an unauthorized user setting up an account using someone else's credit card info. I would give them 0 stars if it was an option. I have a son with some challenges and when he clicked on a link while online and signed up for a free trial by entering his email and my credit card info. He was also a minor at the time. He had no idea what a VPN was and never set one up. However, the free trial turned into an annual charge that wound up on my credit card. I never received any notification because the account was connected to someone else's email. I reached out to Surfshark and explained the situation and they refused to do anything about it. Being that the service was never used, which they are well aware of since no VPN was ever established for this account, their refusal to provide any type of credit is unfortunate. Please beware of their predatory business model.
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