RJ .Jacobs

Hello RJ. Thank you for taking the time to share your feedback. We’re really sorry to hear that this has been your experience, and we understand how concerning it can feel when there are questions around billing and services. That’s certainly not the experience we want for our customers.

We’re genuinely sad to hear that you feel this way, and we fully acknowledge the experience you’ve shared. Feedback like this is important to us and has been shared with the relevant teams so that we can learn from it and continue improving our processes, particularly around communication and billing clarity.

Thank you again for bringing this to our attention. Your feedback helps us reflect and do better.

Dear R.J.

Thank you for reaching out and for sharing this shout out. We would love to ensure your compliment reaches the expert that exceeded your expectations if you can please let us know who this compliment belongs to.

~E.M.