Optimum is the absolute worst in…
Optimum is the absolute worst in customer relations. Half of their staff do not understand English and are just downright dumb! Every time we call Optimum, it is 30 minutes until a representative is available after navigating through ridiculous, repetitive scenarios. We recently had a problem with our cable box. After trouble shooting it was deemed broken by an Oprimum rep. My husband took the broken box back and got a crappy refurbished one, which also didn’t work. After several long phone conversations and troubleshooting, it was deemed broken by Optimum. They sent us another refurbished cable box which finally worked. Meanwhile we had been told to call back to get a credit for the month we were without cable. Another 45 minute conversation with an Optimum rep proved unfruitful. Optimum refused to credit us for our down time! This is truly the worst customer relations company EVER!! Shame on you Optimum.
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