Dishonest business practices
I just want people to know how scummy of a business they are. Bought my first home recently which had a water heater rental from them. I called them immediately and told them I didn't want it and they removed it for a hefty fee, of course. I just looked at the invoice. The day I bought the home, without my consent, they "opened an account" and charged me $35 for an account set up fee. 2 days later, they charged me $40 for an account closure fee. These are the criminals we are dealing with,
Reply from Reliance Home Comfort
Thank you for taking the time to share your feedback. We understand your frustration and appreciate the opportunity to respond.
The experience you've described does not reflect how our account transfer process is intended to work. When ownership of a property changes, the rental agreement associated with the equipment transfers to the new homeowner, and an account is created to maintain service continuity. Associated account administration fees may apply when an account is opened and subsequently closed following equipment removal.
That said, we recognize that these charges can be confusing, particularly during the home buying process, and we take concerns like yours seriously. Our commitment is to clear, documented agreements and transparency regarding all fees and charges.
We would welcome the opportunity to review your file in detail, walk through the charges on your account, and address any discrepancies directly. Please contact our Customer Success team at 1-855-625-4090, and a representative will be happy to provide a clear and accurate explanation based on your specific account history.
Thank you for bringing your concerns to our attention.