LM

Great service from start to finish. Good communication with the office, who even managed to get my favourite colour although it didn’t seem to be in stock originally . Fast delivery and free installation

I’ve booked them to get rid of random waste including appliances, furniture garden waste and miscellaneous from the house after moving . Michael was a pleasure to work with. He kept me fully informed, was flexible and was able to come collect the following day which I really appreciated. He was punctual and cheerful and got on with the job really quickly- he didn’t leave until I was completely satisfied everything has been taken away.

I ordered the Ivy silver mirrored dressing table, the Olivia silver velvet stool and the Lillia large LED makeup mirror. The furniture arrived promptly with no issues, and was well packaged.

The stool is lovely and comfortable with no issues. Unfortunately the dressing table looks beautiful but is really poorly designed. The mirror is ok.

The mirror light settings are great providing string natural looking light and it is a nice big mirror. I think it would look better in a teenager room than as part of a luxury adult furniture setting. The mirror base is not great. It looks cheap and is not heavy enough for the mirror so the mirror rocks a bit when I am sitting at the table, as the table itself is unstable too.

The dressing table I would not recommend. First, the drawers arrived with one broken crystal handle. When I wrote to customer services they proposed I could glue it back which I thought was outrageous (luxury furniture anyone?) and on my insistence they sent me a new handle.
Then, the front of the drawer broke a week later. The legs cannot be adjusted so the makeup table does not stand straight on my carpet. The drawers do not stay in place and given the slant of the furniture, they tend to open out on their own. At some point one drawer opened all the way and crashed into a lightweight metal chair I had in front of it and the front mirror panel cracked. I then realised the mirrored panels are very thin, have no edge protection and are not made of shatter-proof glass (there were tiny sharp shards embedded in my carpet, I was not impressed). I have other mirrored furniture that is much better designed.

This happened within a week of having the furniture and I asked for a replacement drawer, but customer services were argumentative and plain rude in their emails. They did offer a new drawer, which I appreciated, but they wanted to charge me over £30 for shipping me a new drawer. Given that this experience already taught me that the furniture is not well designed I didn't want to spend any more money on it!

Good prices and fast delivery

My first impression was very good. it was easy to arrange delivery, the delivery and installation were professional and courteous and the price was excellent. The problem then arose once I had finished unpacking the interior as one of the drawers of the freezer had a large crack at the bottom, and it is clear that as it holds weight this will only grow with time until the drawer breaks. I called customer services immediately to ask for a new one to be sent to me. the lady was very courteous and said they would deal with this ASAP, I should email them photos and the serial number of the freezer. 1.5 months later, still no reply to my original or reminder emails and no action was taken. I work all week but their helpline is closed on a weekend. Hopefully this review will attract their attention!
- update the problem was resolved to my satisfaction as per their reply below and the delivery charge was refunded, so I am happy.