Declan

Dear Declan,

Thank you for your feedback.

I am very sorry for the problems you have had with your delivery. I can see we have reordered the goods on Friday and the delivery is on its way to you.

I have left you a message on your phone with the delivery details.

Please do accept my apologies for the inconvenience caused by this, we will look into the delivery issues further.

**Update 1st May**

The delivery company have advised the goods were delivered to you yesterday, I have tried to contact you yesterday and today to discuss this but have not been able to get through.

Kindest Regards

The BestHeating Team

**Update 2nd May**

Thank you for taking the time to speak with myself today.

I appreciate you confirming that the goods have been received, but not yet checked for damages/missing parts. We will look forward to hearing back from yourself, once the packages have been checked.

Should you require any further assistance in the meantime, please do not hesitate to contact us again.

Many thanks.

Kindest Regards

Lauren-Emma

The BestHeating Team