Anon

5 Star Service

Ordered wine for family event a week in advance. Contacted them to make sure it’s arrive on time. There were issues with the delivery (not wineonline’s fault) and when I emailed them to flag this they not only reissued the order with no quibbles but personally delivered it just now to make sure the event wasn’t affected. Thank you!

Love our Roccbox. Still getting the hang of perfecting pizza bases but all in its own good time over the summer!

Fast delivery, wood bin store exactly as described.

Great service from check in to baggage collection. Nice staff and smooth flights each way.

Fast delivery, perfect product for my needs

Package arrived tampered with and clearly was a return from another customer.
It had a handwritten note from that
Customer inside reporting the problem.
I await a replacement/refund.

The product description on your website at no point refers to the product being damaged/faulty/not fit for purpose - it being listed as clearance gives no indication that it’s worthless and does not give you the right to sell a defective product to a consumer.

Gorgeous products and rapid delivery - great service as ever!

Top notch quality and the speediest delivery of all time. Gorgeous timeless designs. Brave Mother Reusables!

I love this company. Fuss free, next day delivery which they don’t even brag about. High quality products in beautiful packaging. What’s not to love?

Next day delivery when it had said a longer lead in time. Thanks!

Without doubt the worst consumer experience I have ever had. Placed an order in January and have been dealing with various issues and problems ever since. It’s now May. Issues included items being delivered in error, some items not being delivered at all, delivery guys showing up with none of our items actually on the van, being charged for items we hadn’t ordered and lengthy delays in obtaining a refund for those items. I have spent hours of my life on the phone to After Sales, who seem to tell you what you want to hear in order to get you off the phone as quickly as possible, but never follow up on those actions and ignore emails. Can’t fathom how this business turns a profit with the amount they must spend dealing with dissatisfied customers. Some nice products but honestly not worth the hassle.

I emailed Micro Scooters months after purchasing a scooter, 2 bells and a light from them. The accessories were faulty and despite me taking so long to getting around to emailing the company about them, they agreed to replace them without any quibbles. Great customer service, would highly recommend

Lovely cards arrived within a couple of days. Really satisfied with quality and price (got them at 50% off RRP).

Ordered goods, heard nothing for 3 weeks, called store to see if they had any update, didn't receive any further information or assurances, then got an email to say item wasn't in stock. Not very satisfactory!