Paulcn

Quality and look of table and chairs very good. Tools provided less so.
If you are putting together a socket set and good screwdriver will save a good deal of time.

Terrible website, I mean have Virgin employees ever used it ? Let me take you through the process. I'm looking to buy a ISA. I already have one with Virgin, so I want to check my balance and details of my current ISA and look at options to invest before the end of the tax year.
The login process is fine.
Easy to get to your accounts and see your balance and type of ISA I have. So far so good.
Then I click on a link ( I'm logged in at this stage ) to look at available ISAs. The website then automatically logs you out without any warning, and you then have to log in again. Seriously? Has the Virgin web designer not understood that new pages can be opened in a new tab?
I'm giving two stars rather than one , as when I managed to get hold of someone on the phone they were very charming and answered my simple question very quickly.

Used the test centre in St Pancras in the past worked pretty well. On Saturday I turned up ten minutes before my booked time. Massive queue about 100m long. ( with no social distancing )
You have to book a slot, so how they happened to have such a queue escapes me.
They have also changed their system so you have to get a registration number by filling in a long form.
48 hours later still no results. Hopeless.
If I compare this to the service I got in Belgium when I was there. Drive in at local hospital car park , ten minutes wait in car, results in 24hrs. All for free.
Anyone get the impression we are ripped off in this country ?

I have been with FD since 1992. I always loved their fantastic service. Nothing was too much for them in the past. I have recommended countless people to them. Alas no more.
Today I tried three times to reach them on the phone, and waited 15mins each time and still didn't get through.
I was only trying to pay someone £120, and could not do this on either the web or phone without an error occuring.
I have still not managed to do this simple task.
I have noticed the decline of service levels at FD in the past few years. An indication they don't want to talk on the phone is that the phone number is no longer on the front page.
But they do have a new logo. Wow.

Had tyres changed by mobile fitter, didn't inflate to correct PSI. They looked soft after fitting and when I asked was told the pressures were correct.
However tyres had been inflated to 30psi not 36psi so I had to do that myself. Also TPMS was not reset , so the next time I set out I had a big red warning on the dash.
Otherwise all was fine fast and friendly .
Would recommend as long as you have your own pump to inflate to correct pressures and you don't mind pouring over your car's manual to learn how to reset TPMS.