Xiaoliang Fu

I’ve been leasing a car through GoMore for the past 8 years and have generally been very satisfied with their service. However, my recent experience has been disappointing. When I returned my leased car, I was incorrectly charged 750 DKK for not removing the GoMore logo. This was later confirmed to be a mistake, and I was told I would receive a refund.

Despite numerous follow-ups since April, I have yet to receive the refund—and more importantly, it doesn’t seem like GoMore is actively working to resolve the issue. I understand that some third-party companies may be involved in the refund process, but since my lease was directly with GoMore, I expect them to take ownership and help resolve the matter.

It’s frustrating to see such a lack of initiative from a company I’ve trusted for nearly a decade.

I have been using Rubberduck for serval years and it has been easy to work with them. Easy to book an appointment and they always showed up on time. They also finished their job nicely.

Good customer service, fast response to questions, easy to talk to and find a resolution for issues. I will recommend IWAO to my network.

Good service. Easy to communicate.

I leased a car from them. First they messed up with my lease agreement regarding winter tyres, causing me to drive to Greve from the city twice. Second, the car was registered on 19 July and it has agreed that I can pick it up on 20 July. But due to the damage of the car during their transport, I was told to pick up the car on 24 July. Now (1 month later), without any communication or heads-up, I am asked to pay from 19 July. I have tried to communicated to different parties, but I felt like a football being kicked around without receiving any solutions.


update: I am impressed by the fast react from the company regarding this issue and also satisfied with the constructive solution they provided. I will re-score it to 4.