Emma

Halo Newport were an absolute dream!
They were so quick and did an absolutely amazing job on my car.
They kept me informed the whole way and were a pleasure to deal with.
I cannot recommend them highly enough.

Profiting from a dead man against his families wishes by copying merch.

Think twice before handing your money over to a company that would use vulture tactics like this.

Arrived super quickly and was well packaged. The tracking was great.
The jumper was so well made and looked fantastic. I was really impressed with the quality.
They have free returns which is excellent.
Will definitely be back in the future.

The installation and start up was great. Engineer was knowledgeable and polite.
Service was good.

The issue came when my contract was near the end. My renewal was three times the existing price I was paying. I rang the customer retention line and asked if that was the best price they could give me.
The person I spoke to was disinterested and spoke down to me like I was an idiot.
He said he would speak to his manager and ring me back at the same time the next day.

The phone call did not come.

I rang back two days later and was out through to the same person I’d dealt with previously. He couldn’t have cared less or showed it more. He didn’t even make any excuses as to why he didn’t ring me back, just said “oh it didn’t happen”.

I cancelled then and there with over a month to to go and went with sky.
As soon as Ogi knew I was moving to sky, I started to have issues with my internet dropping and the service being a quarter of what it should be.

They drilled through the front wall of my house and installed equipment that I can’t use and can’t be removed and for 12 months of service.
They had absolutely no interest in retaking customers and I don’t understand how they can bang on about being paperless for the environment when they’ve waited all the equipment I was given.

I even had to ring them twice for a returns label for the equipment as they had threatened to charge me for it. The email was not sent out to me in cancellation.
Now I have it I’m expected to wait in for DPD on a day I couldn’t choose and with a 7 hour time slot.
Absolute hassle.

My first order did not arrive so customer services dispatched another.
I initially ordered the card in plenty of time for the birthday.
It’s now the day before and I have neither of the two cards that have been sent.

Trying to get a refund now as I have to go to a physical shop to buy a replacement.

I’ve used other online card retailers and never had an order go missing.
I won’t be using thortful again as it doesn’t matter how nice the customer service team are, if the products never turn up then it’s pointless.

Update. I received a refund only after insisting on one after they tried to credit my account for my next purchase with them.
I don’t think so. Why would I use a service that can’t manage to deliver anything? The refund should have been given automatically, credit is just not appropriate in this case.

I needed to exchange and item as it came up very small.
I used Asda toyou which is their free return service and recommended.
My return parcel was lost and the courier had very little interest in trying to find it.

After many emails to customer services I did eventually get refund but if you do order and need to return an item, be very careful which service you choose. It seems to be a common thing and yet pro direct keep using this service.

Do not use this service!
Managed to lose my return parcel within three days of having it and couldn’t be bothered to try and find it.
Am currently seeking a refund from the retailer as it was their recommendation return courier.


Someone must be filling their car boot at the national hub because no parcels seem to get past that point.

Absolutely appalling service.

Would give 0 stars if possible.

Cannot log into my park pass account as it’s saying incorrect email. Every time I try to reset it the link I’m sent is saying it’s expired. Have been trying to contact customer services for two days to resolve this. You cannot speak to a person, it’s all automated, extremely slow and nothing is resolved. I’ll be deleting the app and parking elsewhere.

Great prices and extremely quick delivery. I had two samples included with my order which was a really nice touch.
Order was tracked and dispatch was really quick.
I am over the moon and will definitely be back for more.

Super fast delivery, even over Christmas. Excellent quality clothing with a really good exchange policy.

Excellent shop with massive selection of stock. Prices are very competitive.
Knowledgeable and friendly staff who are on hand to offer advice on products.

Super quick deliver and one of the best returns policy around. Really easy to do. Always know I will be 100% satisfied with my purchase.
Customer services are excellent.
Love Superdry!

Everything I've had from them has been awesome! Fast delivery and great packaging. It's so lovely to have little treats delivered to your door and they make fantastic gifts. Really brings a smile to your face.🍬🍭❤️

Reasonable delivery rates. Very quick dispatch and fully trackable. Items were packaged excellently.