Attila Sylvester

Thank you for your kind comments regarding our products and delivery , we are delighted to hear this.

We are grateful for your feedback on pricing transparency. For all international orders, duties, taxes, and shipping are carefully calculated and included at checkout. This approach is intended to provide a considered and seamless experience, ensuring that no additional charges arise prior to delivery.

We recognise, however, that this may not always feel immediately clear, and we are actively reviewing how we present this information to ensure it is communicated with complete clarity.

Your feedback is greatly appreciated, and should you require any further assistance, our team would be pleased to help.

Best wishes,
Bonsoir Customer Services

Dear Attila,

Thank you for taking the time to provide your feedback.

We wish you a pleasant day and anticipate your next visit with us.

Best regards,
The Vestiaire Collective team

Hello Attila,

Thank you so much for taking the time to share your feedback. We’re sorry to hear that you weren’t satisfied with your recent shopping experience.

We have your account details and will be following up with you via email to help with any unresolved issues. You can also send an email with the subject “Trustpilot Review: Order ____” to customerservice@farfetch.com if you would like to contact us directly.

FARFETCH

Hi Attila,

Thank you for taking the time to share your feedback. We’re sorry to hear your recent experience has been less than desirable.

After reviewing your order further, we can confirm that emailed communications were forwarded to your inbox from the Customer Care team as of Monday, October 14, 2024 however, no response was received.

Alternatively, as your return is currently in route to our facility, you will be notified once the item has been received and processed for return.

Best regards,
The NET-A-PORTER Team

Hi Attila,

Thank you so much for taking the time to share your amazing feedback. It means a lot to us that you had a positive experience and we hope you continue to choose FARFETCH as your luxury fashion destination.

If there is anything else we can help you with, please send us an email with the subject “Trustpilot Review: Order ____” to customerservice@farfetch.com. We'll be glad to help you!

FARFETCH

Dear Attila,

Thank you for taking the time to provide us with your feedback.

Please accept my sincerest apologies for the delay in your delivery.

Rest assured, this is something that we are working on in order to improve the overall customer experience.

Appreciate your patience and cooperation.

Kind regards,

Andrea
Senior Customer Care

Dear Attila

Thank you for your feedback

We are sincerely sorry to hear that you are not happy with our delivery service. We are sorry for any inconvenience we may have caused.

Please rest assure that we will have someone look into your order as soon as possible.

When you next place your order please contact our Mystylist team to assist you with any sizing, quality or product knowledge. They can also overlook your whole journey with us to ensure a smooth purchase up until delivery.

Please await an email from us directly. We look forward to liaising with you further.

Thanks

Alex
Customer Care Floor Lead

Dear Attila Sylvester,

Thank you for your valuable feedback.

I'm very sorry for all the inconvenience caused regarding the Christian Louboutin purchasing process. Rest assured that I will pass on your comment to the relevant department for their review.

Please feel free to contact our professional MyStylist team at mystylist@matchesfashion.com or by calling +44 (0)20 7022 0828, who will be able to assist you with any order placing enquiries.

Kind regards,

Fonnie
Customer Care Supervisor