Ordered two packages
Ordered two packages, one by mistake. Within a minute of my order I emailed them to ask to cancel my first order which was submitted by mistake. Within 30 minutes I got a response saying the order could not be cancelled as it had already been shipped (!). I was told my only option was to pay for registered post to return the item once I receive it, putting me out of pocket for shipping it back and forward. Quite poor experience (this happened today 30/07/2026, but the calendar does not allow me to put today's date)