Richard

Dear Richard,
We appreciate you sharing your experience regarding the fuel level at pick-up.

We understand your frustration when the car did not meet the contractual agreement for fuel.

We are reviewing our procedures to ensure clarity and consistency in how fuel levels are communicated and managed for our customers.
Stay safe.
Abdelrahman

Hello Richard,

Thank you for getting in touch and for taking the time to leave your review.

It's lovely to hear that Charlotte and Jade, from our Customer Service team was able to assist with your recent query, leaving you satisfied with the service received.

We work very hard on a daily basis to provide our customers with the best possible service, so it's always great to receive feedback such as your own.

I'll be sure to pass your feedback onto the adviser.

Take care,
KM team

Hi Richard,

Thank you for your review. Sorry that you were unhappy with your experience.

Unfortunately if the buyer identifies any issues that weren’t listed on the profile they may look to adjust their offer at the point of collection to take this into account. In some cases buyers may even decide to walk away from the deal altogether as your offer is based on the accuracy of the information provided and advertised on your profile.

In this instance the buyer confirmed that upon inspection they noticed several areas of concern that were not listed on your profile. The buyer has since provided additional photos taken on the day of inspections and due to this evidence we agree with their assessment.

If you would like to discuss this further please contact us on 020 3988 3388 or reviews@motorway.co.uk.

Best regards,

Sam
Sales Support Team

Spot on! Thank you Richard.

Regards, TyresontheDrive Team