John Walton

I ordered some young plants, they are advertised as 8-18cm but the plants I received were nowhere near that size. I sent them a photo but although customer service was quick to respond by email, I was basically told “they’ll grow.” That isn’t the point. I was sent plants considerably smaller than the product page advertised. Other plants in my order were okay, although some had flimsy/leggy stems. Bulbs seem okay, but won’t know how they establish until next year.


Edit: after complaining about plants being smaller than advertised, Hayloft offered a partial refund.

Delivery was quick, t-shirts a decent quality but are starting to fade/look less fresh after something like 7-8 washes. The fit is good, and I’ve been complimented when wearing these shirts more than is usual.

Blinds were delayed over a week past the estimated date. Customer services were very slow to respond to emails for an update. The live web chat was quicker to respond but provided inaccurate information.

I ordered Perfect Fit blinds expecting them to have a chain to operate, as this was how the blinds were displayed in the photos, but the blind instead has a grab tab for manual operation up and down. I again contacted Customer Services about this with photos, but did not receive a response for several days.

Once After Care Customer Services took ownership of the complaint, response times were much better. Marc, in particular, was very helpful. It’s unfortunate the customer service wasn’t to his level from the beginning.

Make My Blinds have now accepted my complaint and refunded me.

They make you call to cancel. Clicking “contact us” on the website gives a 404 “page not found” error. Bordering on scam behaviour in my opinion. I tried 2 packs beyond the free trial. The coffee was average, overly sour for the most part and difficult to dial in.

I’ve used this for a couple of months. The scale is inaccurate, it shows wildly low body fat figures, “metabolic age” and inconsistent heart rate reads. Two measurements taken one after the other can show ~30bpm difference in heart rate. It’s fiddly to use, doesn’t always connect to the phone app and even when it does can still fail the measurement. My previous smart scale was a £40 Amazon buy, which was much more consistent than this thing - and that scale could store data so I didn’t need to connect my phone every single time.

Everything was fine. My local Timpson didn’t know how to deal with the drop off, so I had to go to one in the next town, but they were helpful. I got the money within an hour of them inspecting the phone.

I had a long term hire car delivered and collected by the Camberley branch, who couldn’t have been more prompt or helpful

I ordered a Sage machine and Eureka grinder bundle on a Thursday evening with standard shipping. The machine arrived on the Monday. There was a bit of confusion as it seemed as if the grinder should have been arriving at the same time, but a quick response to email confirmed the grinder would arrive the next day, which it did. Overall really good service.Everything arrived well packaged in good condition.

So far so good with the machine and the grinder, they are both easy to set up and use. The Eureka grinder stopped working once, but making the setting more coarse and then resetting the dial finer, while the grinder was running again, fixed it. I had to buy a magnetic collar for the portafilter, which was inexpensive on Amazon, but the grinder is really unusable without one. Grinds end up everywhere. There is a leaflet in the box that says “sometimes” one is included, unfortunately in this case it isn’t. I also found the tamper that came with the Sage difficult to use consistently, so I bought a spring loaded one and now the workflow is super easy and consistently good.

Can only echo the negative reviews already here. Ordered an Ascaso Baby T Plus in February with a lead time of 3-5 weeks. Everytime I asked for an update, I got a reply of “4-6 weeks,” “it’s still in manufacturing”, or “we will let you know when we have an update.”

After 5 months I asked to cancel and refund the order, yet received no reply this time. Following up the refund request after 14 days, I received an automated response that they are on summer vacation and to not expect a reply until they are back.

All-in-all, pretty bad service at the very least. Potentially a scam. I’m left filing a claim through my credit card provider to hopefully recover my money.

I’ve ordered a few times recently and DPD have delivered in a few days. Everything is always attractively packaged as well.

Same day flower delivery was all good. A bit on the expensive side for what it is, but cheaper than the other flora competitor. Bouquet was well arranged, and delivered within a few hours.

Ordered a shirt on the 24th December, for click and collect the earliest date is 7th January. Same for home delivery. Yes it’s Christmas but 2 weeks to have a shirt delivered to a store? Something is seriously wrong…

Booked a slot for an in-person PCR test, through their website, at local travel agent. Took 5 minutes, quick and professional, nasal self-swab only, and got result through the app the next day. Absolutely no issues and would use again.

Ordered pre-departure PCR tests instead of day 2 PCR tests in error. I immediately spoke to Randox asking for the order to be amended. They refused. Given the tests are the same, all I need is a reference number for the passenger locator form. This is incredibly poor service and their attitude is they don’t care.

Distance selling regulations require companies to allow customers to make reasonable changes to orders. Randox does not care about this. When asked, their customer service agent had “no opinion about that”.

To say that a boxed test is personalised because they printed an order number on the box, or that a plastic tube and a swab are perishable, to try and get around giving refunds under the regulations is disingenuous at best.

Competitive price, delivered reasonably quickly and well packaged. Would definitely use again.

Quick turnaround, good quality on the dvd. No issues

Delivery was quick. I returned one book to a store and it took nearly a month after much chasing by email to get the refund authorised.

My first OnBuy purchase. Delivery was fast, product was well-packaged and the price was very competitive. No issues.

I’ve ordered twice from their website recently, first time the order arrived on day 3, the second time it arrived on day 6. Although the dispatch could have been quicker, the orders were both delivered in beautifully presented wrapping and box. They also include a prepaid returns label in case you want to sent something back, which is a rarity these days. I was more than happy with the service and the price was competitive. If they could just speed up the dispatch slightly it would be perfect.

I got a mixed box of these as a gift. The brownies were well packaged, but some of the varieties came apart very easily. For instance, one flavour was a brownie sliced in half with caramel in between the two halves - it was impossible to pick this up without the top sliding off the bottom. Similarly, the peanut butter flavour was a brownie with a layer of peanut crisp on top, but this layer was separated and came off with the wrapper. The whole thing was a bit messy. The traditional brownies were fine and tasted good. It was nice to receive as a gift but it could’ve been executed a lot better.