Awful
Promised me £100 credit and reduced tariff to renew, got the first bill in, and no credit and very expensive tariff.
Made a complaint, it was closed within 12 hours with not a single reply to my complaint. Have gone to the consumer council. Shocking behaviour.
Reply from Budget Energy
Hi Barry,
Thanks so much for your review and we apologies for the events which has led to your review.
After the first bill has been generated on the 18% discount tariff with £100 credit. The credit will be applied to your account, the £100 should then reflect on the following bill produced.
I would really like to improve your experience regards this matter. I have reached out privately for more information.
Kind Regards,
Nadine
Budget Energy
Customer Experience Team