VeraC

Very poor customer service. Every agent gave different information, making it impossible to get a clear answer.
Several interactions were rude and dismissive. I was told things like, “There are no managers here, I am my own manager” and “This email doesn’t concern you”, even though it had been sent to me. The most frustrating part is that there is no practical way to contact Free in writing. You are forced to rely on phone conversations with agents who often struggle to communicate clearly, or spend your own money sending registered letters.

After more than two decades as a Veepee member, I faced a return issue that the company refused to resolve. One item from a parcel they confirmed receiving was denied, while others were refunded. Customer service stretched the case across months with repetitive messages and no investigation, then refused the refund entirely. The experience showed a lack of accountability and consistency that ultimately forced me to close my account after 21 years.

I've been a loyal Revolut customer for 6 years and love the app for its convenience, especially when traveling. The Premium plan is fantastic, offering great value for money. However, I've encountered a few issues that could be improved. Customer service can be difficult to reach, and when I do connect, the agents often provide pre-prepared responses that don't fully address my concerns. It would also be helpful to have a web-based platform to complement the mobile app. Also, the absence of proactive notifications about incidents leads to unnecessary stress and anxiety.

I recently had a terrible experience with Vinted.fr. Within the last week, I placed 4 legitimate buying orders and paid for each one. However, my account was abruptly blocked due to "suspicious activity." The automated message provided no specific details and cited a violation of their terms and conditions, specifically mentioning the creation of multiple accounts (which I did not do).

Here's what infuriated me:

Permanent Block with No Appeal: The account block is permanent, and there's no way to contest the decision. This feels incredibly unfair, especially considering I had legitimate transactions.

Order Status Unknown: I have no way of following up on my placed orders. They may have been processed, or they may be lost due to the account block. Vinted offers no way to track their status or contact the seller once the account has been blocked.

Non-Existent Customer Service: The only way to contact Vinted is through an online form with no guarantee of a timely response. This lack of immediate assistance leaves you feeling helpless and frustrated.

Overall, my experience with Vinted.fr was a nightmare. Their automated blocking system appears to be overly sensitive and lacks transparency. The complete lack of customer service options makes it impossible to resolve issues or get updates on your orders.

If you're looking for a safe and reliable platform for buying and selling second-hand goods, I strongly recommend looking elsewhere.

Easy to use and very helpful in tracking dividends. Notification alerts are great. Highly recommended.

The received flowers were of poor quality, lasted only for a couple of days and did not correspond to those advertised.