CA

Carlie

France

Reviews

Review of Lunss Couture


Rated 5 out of 5 stars

Brilliant service, quality alt wedding dress

Great experience designing my 'backup' wedding dress with LUNSS, it ended up being the dress I wore on the night! I wrote a full review on Reddit. Excellent communication with my allocated stylist Shirley, the mockup service is a must-add in my opinion to ensure a good or close-to good fit (local alterations might still be needed, as was my case). We had a little fabric snafu, and I happily accepted a discount for the trouble which turned out to be a blessing. I can't wait for an excuse to make another dress with LUNSS.

28 April 2025
Unprompted review

Review of Celerypets


Rated 3 out of 5 stars

Design thiefs but they did refund me

I ordered the "YoPoll Antarcking Wrestler" toy and grew wary after a week and a half without my order shipping out. I then discovered via Trustpilot that Celery Pets was selling a knockoff of the "Catsumo," stealing the creator's social videos. So, I requested a refund, dubious that I'd get my money back at all. Sophier did reply promptly to my email and my money has been refunded to my bank account today, within the 3 business days that was promised.

25 March 2025
Unprompted review

Review of Fehaute


Rated 2 out of 5 stars

Not Thrilled

Update February 4th: The dress finally arrived this week. It's a really poor fit, despite me following the size chart, cheap fabric not reflective of the price, and elements of the dress are not like the product image (Apricot golden Chiffon V Neck Long Balloon Sleeve A-Line Midi Dress). I will be returning it for a refund.
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Weeks after I placed my order, there was no sign of my dress being on the way, so I enquired in chat on their website only to be told that I had ordered a pre-order item, and it wouldn't be posted until mid-January! This is infuriating, as nowhere in the listing did it say the dress was preorder. All I can do now is wait, and hope the dress lives up to expectations and the product description.

28 December 2024
Unprompted review

Reply from Fehaute

Dear Customer,

Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you.

Please be assured that we take your concerns seriously and are committed to resolving this matter. While you may have lost confidence in our process, we want to make things right.

Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you.

Please note that due to high demand during certain seasons, there may be occasional delays. We apologize for any inconvenience and appreciate your understanding.

It seems that the item(s) you ordered is presale item, which means that it will require longer preparation time(4 weeks in average) than regular products.

Generally speaking, pre-sale products will be marked as "pre-sale products" on the product page.
Pre-sale products require at least three weeks to process, we will try our best to expedite the shipment for you, please be patient.
You can know more about presale items at our pre order guidance : https://fehaute.com/information/pre-order-guidance

We will consider increasing the inventory of products and improving the efficiency of our logistics colleagues so that the products can be shipped as soon as possible.

we are a legitimate and genuine website, many people choose to place orders on our website. we are an online store, we are committed to providing you with professional and high-quality customer service, so the quality, the fabric and the design have guarantee.
Please wait for the parcel to arrive and if you like it, you can keep the item. If not, you can email us for return within 14 days.

Again, thank you for reaching out to us on Trustpilot. If you need any assistance, please feel free to reach out to us via email at service@fehaute.com. We will respond within 24 hours.

Thank you again for your feedback on this issue. We always strive to provide prompt and efficient service to our customers.

Best regard,
Timmy
FEHAUTE

Review of Royaume De La Boite


Rated 4 out of 5 stars

Service client est un peu lent

Mise à jour le 10 janvier : J'ai reçu des nouvelles d'Océane après avoir publié mon avis ici. Mon colis a été envoyé par erreur en Allemagne. J'ai dû attendre la fin des vacances de Noël pour que ma commande soit réexpédiée, et j'ai de nouveau dû demander le numéro de suivi, car il n'était pas fourni automatiquement. Mais la boîte est arrivée, mon fiancé est très content.
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J'ai acheté une boîte comme cadeau de Noël le 14 décembre. J'ai envoyé 2 emails et essayé de contacter la société via leur chatbot pour connaître le numéro de suivi de mon colis, et savoir si je le recevrai avant Noël. Je suis confrontée à un silence total. Il n'y a même pas de réponse automatique pour me dire qu'ils me recontacteront. J'ai un numéro de commande et c'est tout. Où est mon colis ??

20 December 2024
Unprompted review

Reply from Royaume De La Boite

Bonjour,

Merci pour votre retour et encore navré pour les désagréments rencontrés. Nous comprenons parfaitement votre frustration, surtout lorsqu’il s’agit d’un cadeau de Noël.

La période des fêtes a été particulièrement chargée et nous avons fait en sorte de procéder à l'envoi des commandes aussi vite que possible,

Nous sommes vraiment ravis d’apprendre que la boîte est bien arrivée et qu’elle a plu à votre fiancé ! 😊
Cela compte beaucoup pour nous.

Nous avons pris en compte votre expérience et travaillons activement à améliorer notre communication et nos processus d’expédition pour offrir un service à la hauteur de vos attentes.

Encore un grand merci pour votre patience et votre compréhension.

Belle journée à vous !

Review of Aussie Foods


Rated 5 out of 5 stars

All products packed with care

Very swift delivery to France, all products as described and hit the spot when I crave a taste of home. I appreciate Aussie Foods' approach to reducing waste by offering and educating on products past their 'best before' dates. I have also discovered new brands through them, such as their impressive Aussie gin collection! Very happy and will be back.

12 February 2024

Review of DRAGONSPORTS


Rated 5 out of 5 stars

Great communication and efficient service

This was our third order of grappling mats from Dragon Sports, and like our other two orders, everything went smoothly. From order confirmation to delivery timing and instructions (very clear communication about what to do if there's a problem with the product), right through to the delivery itself. We're really happy and will no doubt order from them again in the future.

15 January 2023

Reply from DRAGONSPORTS

Hello Carlie,

Thank you for your kind feedback on your previous orders, we are happy to note that all is going well with all of your parcels !
Of course if you are confronted by any problems at all, regarding our products, or with the delivery, you can always feel free to contact us so we can offer the best help we can.😊

We hope to see you again on DragonSports
We are very thankeful for your trust in our shop 🙏 it means a lot to our human size team.

Best regards,
Dragon Sports team.

Review of Smart Wellness


Rated 5 out of 5 stars

Very fast delivery and very satisfied…

Very fast delivery and very satisfied with the purchase for my Dad, who was rapt to receive it. Only small feedback would be that it's not clear from the Smart Wellness emails when the purchase actually ships, as the second email after ordering just says "your order is now complete" with no tracking or "it's on the way" message provided.

23 June 2022

Review of Pomelo Fashion


Rated 1 out of 5 stars

Serial email spammers

I don't even recall signing up to their emails. I have unsubscribed from Pomelo Fashion SOOOO many times over 2 years and report them as spam, and they still end up in my inbox or spam folder. Absolute trash.

27 October 2021
Unprompted review

Review of Advanced Acoustics


Rated 5 out of 5 stars

Quality products and great service

I've bought acoustic foam tiles + additions from Advanced Acoustics on a few occasions with delivery to France. The quality of their products is excellent and customer service is very responsive. Delivery times have been great, and I haven't had to pay customs fees which is a bonus. There was a delay on one order due to Brexit/customs holdups at the start of 2021, but that was obviously out of their hands.

10 August 2021
Unprompted review

Reply from Advanced Acoustics

Thank you for your thorough review Carlie and thank you too for your patience while we sorted out the various issues we were facing relating to Brexit.

Review of Sklum


Rated 1 out of 5 stars

Zero communication about pending order

Order reference: OTVTZVCYB placed 21 June 2021 for two items, one in stock at the time, and the other not. The item was meant to be in stock from 27 July and my entire order was to be sent then. However it's now 9 August, and there has been ZERO communication from SKLUM about the status of my order, not even to tell me a revised expected delivery date. This is really basic customer service guys! Reading other reviews, I'm starting to feel like this website is a scam. Please give me an update about when my order will be sent.
**** 23/08 ****
Despite the reply below, no customer service person has been in touch to update me about my order.

9 August 2021
Unprompted review

Reply from Sklum

09/08/2021
17:47

Dear Carlie,
We are sorry for the delay, an agent from the French department will contact you shortly to give you an update.
If there is ever anything further we can do, please feel free to ask.
Regards,
SKLUM TEAM

Review of Firebox


Rated 4 out of 5 stars

Adorable novelty gifts

Light up chopstick sabers went perfectly with a ramen cookbook I gave my Star Wars fan boyfriend for his birthday - batteries included yay! Only downside is the handles are maybe more on the cheap plastic-looking side than I'd like, and one chopstick's button doesn't work at all so, you need to take the teeny fiddly batteries out to turn it off. Still a great gift.

Hatching candle dragon egg is a Christmas gift for a GoT fan, I'm so excited for her to receive it! Have high hopes!

6 December 2016
Unprompted review

Review of Parcel Monkey UK


Rated 5 out of 5 stars

Stellar first experience - UK to Eastern France

I was a little apprehensive, having read some negative reviews, however my parcel was picked up on schedule from Central London on Thursday with both myself and the recipient receiving notifications. The parcel was delivered to his Strasbourg office on the Monday, with us both again receiving text/email notifications of the expected delivery. Can't fault the service, very pleased - thanks!

20 July 2016
Unprompted review

Review of Ohh Deer


Rated 5 out of 5 stars

Beautiful pieces of art

Unique, quirky, I love Ohh Deer designs. First time ordering direct from their site and found it top notch, can't fault. Even a treat in the box! Best.

11 February 2015
Unprompted review

Review of icon (formerly BeanBagBazaar)


Rated 5 out of 5 stars

Speedy delivery, v.happy with purchase

Bought the standard large/adult size black leather beanbag and it is perfect for my small double room - provides a seating option that doesnt take up too much space but is adult size to sit on. Super comfy bean bag, comes well filled - no extra beans required unless you want it really firm for some reason. 'Leather' is brilliant quality and has a great look. Standard delivery was within a few days. Will shop again.

27 January 2015

Review of boohoo