Samantha Phillips

⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Civitatours really saved us yesterday! 🙌❤️

After the complete disaster we experienced with our original transfer booking, we were left stranded in Civitavecchia with luggage, a pushchair and a 4-year-old, not knowing how we were going to get to Fiumicino Airport.

Thankfully, Civitatours came to the rescue and got us where we needed to be. What really stood out, though, was their staff. They listened to us, showed genuine empathy and understanding and appreciated just how stressful the situation had been for us. They went above and beyond to help when we really needed it.

Their staff are a real asset to the company and a credit to Civitatours. After such a stressful experience, having someone actually listen, understand and help made such a difference.

A huge thank you to the Civitatours team — you genuinely saved the day! ❤️✈️

If you are visiting Rome or Civitavecchia, please use this company for your tours and transfers. They absolutely deserve your custom and I would have no hesitation in recommending them. ⭐️⭐️⭐️⭐️⭐️

Thank you, Civitatours! ❤️

If I could give Civitatis zero stars, I would.

We booked and paid in advance through Civitatis for a 09:40 transfer from Civitavecchia to Fiumicino Airport on Saturday 29 August, operated by SIT Srl. Booking reference A41197258.

We received a full booking confirmation and, unbelievably, Civitatis sent us a reminder message the day before the transfer, confirming the booking and telling us where to meet the bus after disembarking from our cruise.

So we did exactly what we were told.

We arrived at the meeting point with our 4-year-old child, luggage and pushchair, only to be told by staff wearing orange that **there was no bus operating that day.

No warning. No cancellation. No email. No alternative arrangement. Nothing.

We had paid in advance for a service that simply wasn't being provided, yet Civitatis had still allowed the booking to go ahead and had sent us a reminder the previous day as though everything was completely normal.

We were then effectively left to fend for ourselves. We were pointed towards another bus company and told we would need to purchase new tickets, at approximately €30 per person (€90 Total)

Imagine arriving at a port with a young child, luggage and a pushchair, expecting a pre-booked and pre-paid airport transfer, only to discover that the service doesn't exist and you have to find and pay for another one yourself.

It was extremely stressful, completely unacceptable and entirely avoidable.

The fact that Civitatis sent a reminder the day before makes this even worse. If the service wasn't operating, why was our booking not cancelled and why weren't we informed?

We had an airport to get to and no choice but to pay again for alternative transport at short notice. As a result, what should have been a straightforward journey became a stressful and significantly more expensive experience.

Civitatis failed to provide the service we paid for and failed to warn us that it wasn't operating.

I have now submitted a formal complaint and expect:

-A full refund of the original booking
- Reimbursement of the additional costs we incurred because of their failure
- A proper explanation as to how a transfer could be confirmed and a reminder sent the day before when it wasn't operating

This isn't a minor inconvenience. When you book an airport transfer, you are relying on the company to actually get you to the airport.

Based on our experience, I would think very carefully before relying on Civitatis for an important transfer, particularly when travelling with children or when you have a flight to catch.

Extremely disappointing. Extremely stressful. And completely unacceptable.

Lovely quality items, made really well, wash up really well and I love all patterns and designs on offer. It’s hard to find good quality, colourful and joyful clothes for boys. I’m so delighted with Kite clothes - as well as being adorable they are practical, comfortable, and they arrive speedily in the post too.

Unfortunately I did order the wrong size though.. my mistake not Kite Clothing! I ordered Age 3 as my son was turning 3 years old, and didn’t realise that age 3 is up to 3 years. Silly me… I had already removed the tags and put my son in the outfit when I realised the error I had made, so sadly he won’t get much wear out of this outfit I purchased.

Postage could have been slightly quicker but other than that very happy with purchase. Thanks

Found out about Solent Plastics through a facebook page for our pizza oven. We had just purchased a new pizza oven and because of lockdown, we were only able to get a 25KG sack of flour, now we love pizzas but even us, we would struggle to get through a 25KG sack that quickly! Solent Plastics sell a great airtight container which holds the full sack and it’s on wheels for ease. We also wanted some dough trays that would fit in our domestic fridge, as a lot we found online were too big and designed for catering companies etc. I emailed Solent plastics to explain what we were looking for and they came back with links to products on their website which they recommended, all were spot on and just what we were looking for. I explained that I lived in Dorset, and would usually collect from their warehouse in Romsey to save the carriage costs. However, with the current situation, I would need them to arrange postage on this occasion, again their charges were very reasonable and the items came the following day. James was so helpful on emails, and spent emails back and forth to me, this was above and beyond customer service. Overall I was very impressed and happy with the service I received as well as their top quality products at Solent Plastics. I will definitely look at purchasing from there again for any of my storage needs.

I can only give Gozney three stars for service, mainly down to the reason, that I was waiting for pay day until I ordered my roccbox. I had been keeping an eye on the Roccbox on Gozney website, for nearly 3 weeks with the current promotion which included the free wood burner, sadly because I was currently furloughed with the current situation/pandemic, I had no choice but to wait until pay day until I placed my order with Gozney.

Once pay day came along, I logged onto Gozney website and saw that the grey roccbox which I wanted was now out of stock. I emailed Gozney as I really didn't want a green one, and wanting it to match the rest of my garden decor, so I emailed to find out when their next batch of grey Roccbox were due to come in. I was told within 3 weeks, so I said I would hold out to order then. However, I was then told that the free log burner wouldn't be included! Disappointed to say the least! Thankfully Jade from Gozney emailed me later that day to say that more grey units had been found, and now available on the website to order with the free log burner promotion, so I didn't hold back and I placed my order straight away. This was fantastic service from Jade and I would give Gozney 5 stars for this, as prompt emails and helped with the matter.

Unfortunately what happened next is where my review for service dropped from 5* to 3*.. When I got to check out o Gozney website, I saw that there was a shipping charge £19 for the Roccbox unit, or £24 if you added the Gozney turning peel to your order.

I had no choice but to pay this shipping charge, as it was to pay it or loose out on the promotion/grey Roccbox. However, I really wasn't happy about paying this delivery charge. I had only been on Gozney website a couple of days before this and it was free shipping.I even inquired if I could collect the unit from Bournemouth to save the shipping charge, as this is my hometown but that was not an option.

I think that this was really unfair a bit snidely of Gozney adding this shipping charge in all of a sudden without any warning to its customers. There was nothing on their website to say about occurring shipping charges now.

If you ordered two days prior to when I did, it was the free log burner promotion and free shipping, so having to wait until pay day gave me and others a huge disadvantage. Gozney has never charged for shipping before now.

I know that there was other customers who shared this frustrated emotions, and I and others contacted Gozney about this. However, we were told by Gozney that due to Covid-19 shipping costs have increased so its no longer possible for them to cover 100% of the shipping, as they have done previously, and that this in mind, they made the difficult decision to introduce a higher shipping charge. Usually with this response, I would apprecitae this, and accept this. However, it was a 'kick in the teeth' because only a couple of days later on the Gozney website, shipping was free again to UK customers! How does this work? We are still in lockdown with the coronavirus pandemic, so if couriers had increased shipping charges because of this, then these charges would still be in place and Gozney would need to charge the shipping charges as they cannot cover 100% of the costs? Really the truth of the matter is, the wood burner wasn't really 'free' we paid for it with this occurred increased shipping charges that never really existed.

I believe this is totally inacceptable, as customers like myself was charged for shipping during this period, when others before and after were not. I believe that Gozney should offer a good will gesture to refund myself and other customers the shipping charges, during this period.

Great service, great price. Ordered without hesitation, would definitely use again.

As others also said, "Best price I could find for Bose Soundlink" plus case. Arrived next day, another bonus with FREE delivery.

Excellent customer service award really does go to Marcus at Home AV Direct, he was so helpful, and nothing was too much trouble for him. A pleasure to deal with.

Again as other customers said, I cant fault anything. Brilliant Service. Highly Recommend Home AV Direct

Very Happy Customer :) Thank you