Whataboutcve

Really bad Service, got an offer from them for a credit of a small sum (small for 2 full time working engineers)
Looked good so we filled all documents, sent everything they said they need, we even went throught their ridicilous online verification processs, but instead of getting the documents signed from their side, we
kept getting emails saying they need some extra documents, FOR SAFETY REASONS NOT mentioning which documents exactly. Really? Listing the type of documents is NOT OKAY but stating my partner's and mine personal data that we made a credit request is OKAY?!!
Long story short - got at least 5 reminders they need more documents from us (also by pigeon Mail), every time we replied asking WHAT ON EARTH they need exactly, got a reply that they never received a request from us regarding a credit.
Really really bad system, wouldn't trust to give them even 1€.

Alles top. Einfach zu erreichen, professionelle Beratung und schnelle Abwicklung der Fälle.

Worst Service I have ever experienced...
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1. Not reachable by any communication means

I became a member 1.5 years ago and shortly afterwards moved places. All I wanted is to change my address but it wasnt as easy as one would think. Here's a list of the communication channels I tried to inform BKK firmus about my new address .

- Attempt via post (yes by post because this health insurance still sends you letters, in comparison to other insurances who have everything digital)
The entire year I had the German post mail redirect service, which forwards all letters for a certain period of time to a new address AND informs the sender per letter that the person has changed their address.
I have received over 10 letters in the period from Bkk firmus, always hoping they would finally take the German Post notification about my relocation serously and at least ask me if I really moved... NOTHING! From over 30 letter senders (such as other insurances, institutions, companies, clubs and trade unions) the BKK firmus was the only sender who kept sending the letters to the old address, although they got informed multiple times (at every sent mail - so roughly 10 times...)

- By online forms (when you are on the bkk firmus website, it says that this is a possible way to contact them)
I sent 4 online forms asking to stop sending letters to the old address. I never received a confirmation, never received a reply.

- Using Check24 free address change notification. Check24 notified all other insurances I made throught their platform, as soon as I changed my address. They had to call me to let me know that BKK Firmus refused total receive their message by this channel due to data safety rules... (apparently only valid for bkk firmus)

- By phone - I had to call during my workinghours, which is not well seen at work. Two promises that they would change the address, nothing happened, got another forwarded letter from the German posts shortly afterwards.
Side remark regarding their service again -> their phone hours are maybe appropriate for a watch manufacturer but for a health insurance provider - definetely NOT. You can reach them only in certain hours and the best part is - you can't see their opening hours on their Website, you have to call every time to see they are actually closed.

- For the curious potential customers among you who might wonder why did I not just send them an EMAIL?

That's not possible, unlike any other company in the world BKK Firmus doesn't have emails for customers contact, feedback, bug reports on the website, etc.

- some companies have a web chat but you might guess right - no such thing on bkk firmus website.

I didn't try anything else like going personally to their office, because I live 700km away from their office.
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2. Not sending any payments was my second problem...
(possible due to impossible communication channels where everything gets lost?)
I had 2 receipts I wanted them to reimburse me, 8 months later I still havent got anything from them (150€ receipts )
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3. Not providing enough Information about their service. (also maybe part of horrible communication channels)
I started some health courses and I wanted to know if they will cover the costs, because they say they do in some cases but there's really no real good overview online.
I contacted them via their Web Form, still no reply, I paid the courses by myself of course.

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Summary
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No matter how much money you save from being a BKK Firmus member - DON'T fall for this trap. You will pay way more than to any other insurance company simply because of their impossible service.
If you want them to pay you anything or get anything from them and they are unreachable like in my case, you will have to pay for your costs and you will never get anything back.
I am paying this company thousands of Euros and I didn't even get a proper health card...Just sad.
Choose any other company but not this one.

P.s. when I was writing this review I realized I should have cancelled them after the first unsuccesfull attempt to contact them, so it's big time my fault for losing money with them...

Horrible customer service! Scam German Website with orders from the Netherlands.
I ordered from Germany and the shoes didn't fit, I had to return the shoes but I found out they're shipped from the Netherlands, meaning I need to send them back to the Netherlands!

Additionally, returns are not for free, which is nowhere transparent, especially not you return the items outside the country!!! (which costs you 10% from the shoes costs...)

Trying to call them makes no sense, they have some computer recorded text when you call, with tones of reading mistakes( Google translate works 100 times better!!) and the call hangs up when longer than 1 Minute on the line...

Such a scam Website, I wish I saw the reviews before I ordered from then :(

Parkettkaiser hat -1 Sterne verdient...
3 Wochen nach der Versandbestätigung meiner Bestellung habe ich nicht mals Informationen bekommen wo meine Bestellung sich befindet.

Die Waren waren angeblich sofort lieferbar und hätten innerhalb von 3-4 Tage ankommen sollen. Ich habe 2 mal erfolglos probiert meine Bestellung zu stornieren, Kundenservice gibt es nicht, man würde dauernd am Telefon von Mitarbeiter zum Mitarbeiter weitergeleitet, jedes mal wenn man Parkettkaiser anruft landet man bei irgendwelchen Empfang- Mitarbeitern, die angeblich keine Ahnung von nichts haben. Die Mitarbeiter am Telefon versprechen immer einen Rückruf und rufen nie zurück, lügen wie sie heißen wenn man fragt und geben falsche Informationen über den Bestellungsstand um eine Stornierung zu vermeiden.

Ich würde diese Firma an keinem empfehlen, bei Parkettkaiser sollte man nur mit Anwalt bestellen!!

Good prices but the delivery times are always fake. It takes twice as long as what they say when you click on a product..
Additionally it's close to impossible to reach customers service, always busy or taking as long as a governmental institution to answer the phone...