Refund Policy

Last updated 31 July 2026

This policy covers the Goblin Tools Pro subscription ($3 / €3 / £3 per month). Payments and refunds are handled by Polar, who are the merchant of record and seller of record for the subscription, under Polar's Buyer Terms. This policy is intended to be consistent with those terms.

Cancelling

You can cancel your subscription at any time from your account settings, which opens Polar's billing portal. When you cancel, your Pro access continues until the end of the month you have already paid for, and you are not charged again. Cancelling stops future payments; it is not itself a refund of the current month.

Refunds

We want you to be happy with Pro. If something has gone wrong, you were charged by mistake, or a renewal went through that you did not intend, contact us and we will refund it. We do not normally refund a period that has already been used, since Pro is a low-cost subscription you can cancel at any time, but we look at every case fairly.

Refunds are processed by Polar, the merchant of record, back to your original payment method. As merchant of record, Polar may also issue a refund on its own initiative, for example to resolve a billing dispute, regardless of the above.

Your statutory rights

If you are a consumer in the EU, EEA or UK, you have statutory rights, which may include a right to withdraw from a purchase within 14 days. For digital content and services, that right can be affected once you have agreed to immediate access and started using the product. Nothing in this policy limits any statutory right you have; to exercise one, contact us or Polar and we will handle your request in line with the law.

How to request a refund

Email contact@goblin.tools from the address on your account and we will arrange the refund through Polar. You can also contact Polar directly at support@polar.sh, or use the "Manage billing" link in your account settings. Approved refunds are returned to your original payment method, usually within a few business days.