Dear customer,
Thank you for sharing your feedback with us, and we're truly sorry to hear about the issues you're experiencing.
We’ve just sent you an email to address your concerns personally. Could you please also provide us with a short video showing the issue? This will help us better understand the problem and assist you more effectively.
We're committed to making this right and will do our best to find a solution as quickly as possible. Thank you for your patience, and we look forward to helping you resolve this
Best regards,
Costway Inc.