Livraison bloquée
Ma commande est bloquée depuis plus d’une semaine je n’ai pas de nouvelles et impossible d’avoir une réponse d’un humain… je les avais pourtant commandées à temps pour un festival et je ne vais pas les recevoir pour, je devrai les retourner si elles n’arrivent pas à temps par manque d’utilité … je suis très déçue… pourquoi afficher un délai de livraison de moins de 6 jours si ce n’est pas le cas ??
Réponse de Loop Earplugs
Hello Lili,
Thank you for taking the time to share your experience with us. We truly appreciate you posting your review.
We completely acknowledge everything you have shared regarding your order status over the past week, your experience seeking human assistance, and your planning to have them in time for your festival. We also note your mention of a potential return due to timing, your current feelings regarding the situation, and your feedback regarding the displayed delivery timeline of less than 6 days.
Ensuring your order arrives safely and that you have seamless access to our support team is incredibly important to us, especially when you are preparing for an exciting event like a festival. We would love to help you further with this right away, and we have just sent you a direct request so we can seamlessly continue with your follow-up through email.
Thank you again for bringing this to our attention, and we look forward to connecting with you directly!