Hi dear 😊✨

Thank you for taking the time to share your experience with us. We’re truly sorry to hear that the Akiwaii Golden Ray Blue [Yearly] lenses did not turn out as you expected. We completely understand how disappointing it can feel when you have a specific look in mind, especially when you were hoping for the beautiful ocean-like aqua effect shown in some of the photos. 🌊💙

When you first reached out to us, we took your concern seriously and asked you to provide photos of the lenses and packaging so we could carefully review the situation. After checking the details you shared, we confirmed that the lenses you received matched the Golden Ray Blue [Yearly] style you ordered. 👁️✨
We also understand your concern about the different appearances shown in the product photos. Some images may show a softer aqua-blue effect, while others may appear deeper blue. We provide multiple photos and videos on our website to show different possible effects of the same lens under different conditions, such as lighting, eye color, makeup, and shooting environments. Our goal is to give customers a more complete reference and help them better understand how the lenses may look in real life. 💙

Because colored contact lenses are worn on different eyes, the final effect can vary from person to person. Factors such as natural eye color, lighting, camera settings, and background can all influence how the color appears. We completely understand that you were looking for the more transparent aqua effect, and we’re sorry that the result on your eyes did not match the image you had in mind. 🌷 We’re also sorry that our previous communication did not make you feel fully understood. We never wanted you to feel that your concerns were being ignored. Your feedback about the different visual effects shown on the product page is valuable, and it helps us improve how we present our products and create clearer expectations for our customers. ✨

We have followed up on your case again and replied to your email. We sincerely hope we can continue communicating with you and find a suitable solution for your concerns. As a gesture of our care, we would like to provide you with an exclusive code. We truly value your experience and support for Akiwaii, and we hope this can show our sincerity in making things better. 💌

Thank you again for sharing your honest feedback with us. Your feedback helps us continue improving our products and service. If you have any further questions, please feel free to contact us at clientservice@akiwaii.com 💙 We’re always happy to help. 😊