Ease in ordering! Was able to find items that I could not find in big box stores. Straightforward honest dealing (no gimmicks) has given me confidence to order other items I may need in the future. R... Voir plus
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Lisez les avis des autres
The customer service team was fabulous, I accidentally “fat thumbed” my on line order, instead of ordering 2 of what I needed I ordered 21, see what I mean. Because it was an online order it was proce... Voir plus
I only gave 4 stars only because I was taught along time ago never to give any body all even though they deserve 5. Can't remember why has just become a habit. Sarah Holland was great during the orig... Voir plus
L'entreprise a répondu
I ordered two bellhops for a condominium, and one bellhop came with a missing part. I sent several emails with photos attached showing the missing part. I did not receive an answer; then I called the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de fournitures pour restaurant
- Fournisseur de réfrigérateurs commerciaux
- Magasin de matériel de cuisine
À propos de KaTom Restaurant Supply
Écrit par l'entreprise
From our family-owned business to your kitchen, KaTom is devoted to helping foodservice operators achieve their dreams by ensuring legendary experiences every step of the way. Built on a foundation of service, expertise, and reliability, KaTom helps support businesses of all sizes and experience. From first-time operators opening their first restaurants to large, established institutional kitchens, we supply the necessary equipment for smooth, efficient foodservice operations.
Everything at KaTom is done in-house: real, knowledgeable associates take every phone call, dedicated product data and content experts run eCommerce, and a large distribution center team diligently and quickly picks, packs, and ships ready-to-go inventory. We understand that purchasing foodservice equipment is not just buying products—it’s about making informed decisions that impact efficiency, profitability, and long-term success. Our associates are trained to provide guidance, answer questions, and help customers find the right solutions for their unique needs and goals.
KaTom’s hands-on approach allows us to maintain quality, consistency, and a personal connection with every customer we assist. By combining industry expertise with a commitment to service, KaTom goes beyond simply supplying equipment and supplies; it strives to become a trusted partner invested in the long-term success of every foodservice operation it serves.
Free Shipping on Orders over $500*
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*Some exclusions apply, and not all items are eligible for this promotion.
Coordonnées de contact
305 KaTom Drive, 37764, Kodak, Etats-Unis
- 1 (800) 541-8683
- help@katom.com
- www.katom.com
3,9
Bien
967 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The item description and detail…
The item description and detail information for the item was very helpful.
22 août 2026
I thought I had free shipping
I thought I had free shipping. To order 12 items at 57.99 each, I would think I should get free shipping. Barbara Nabhan
6 septembre 2026
The dispenser came on cracked and we…
The dispenser came on cracked and we still have not received a replacement
22 août 2026
Ordering and receiving of merchandise
Ease in ordering! Was able to find items that I could not find in big box stores. Straightforward honest dealing (no gimmicks) has given me confidence to order other items I may need in the future. Received all items well packaged and intact.
21 août 2026
paid extra to get it sooner and was…
paid extra to get it sooner and was promissed it will gey there.
came two days later.
I had to go and spend two hour to get it localy for the event,
spoke to the rep he said i will get refunded,
but only refunded the rush charge,
i have no use for this product now and asked him to send a lable and i will return the items
21 août 2026
I’m satisfied with the item but the…
I’m satisfied with the item but the delivery was not what I expected. They wanted me to get the product off the truck and where does that happen? I was expecting that they put it off the truck then I can take it from there if they can’t put inside but not asking me to get people to get it off your truck. That was something I never heard of.
14 août 2026
Very professional
Stephanie Holland has been so helpful in getting me everything I need to open my new bar. She has made sure I get the best product for the best price. The shipping has been quick and everything has arrived on time and with no damage. I will continue to use Katom!
14 août 2026
Still waiting for a response!
I initially ordered the wrong item, and it has now been over a week and a half without further instructions on how to return it for a credit. I have purchased items from this company for years; however, they seem to have dropped the ball this time when it comes to following up on my initial request and my last two follow-up emails regarding the status of the return.
21 août 2026
Great prices excellent service prompt…
Great prices excellent service prompt delivery of equipment. Equipment was delivered as expected and not damaged.
14 août 2026
I got my order intact and on time!
21 août 2026
2 months until I received a part that I…
2 months until I received a part that I ordered. Unacceptable.
21 août 2026
There was an error in the item we…
There was an error in the item we received, partly due to an incorrect description posted by Katom, and partly us not reading the full description after the purchase. The issue we are having is after sales service/support on returning the item. Support and follow up is almost non existent and frustrating, Very much a your problem and you deal with it mentality from Katom.
14 août 2026
The service team was fabulous
The customer service team was fabulous, I accidentally “fat thumbed” my on line order, instead of ordering 2 of what I needed I ordered 21, see what I mean. Because it was an online order it was processed when I closed it. Then I saw my receipt and made a phone call, everyone that I talked to from customer service to billing were happy to help correct my order, reverse the necessary charges to my card and still managed to deliver my order on time. It made my store director really happy. Thank you !!!
21 août 2026
Great overall experience
Easy selection, good price and great communication in shipping. Thanks again!
21 août 2026
Perfect Au Gratins
Ítems did not ship together and the majority of items were late; however, prices were great and the pans were perfect!
13 août 2026
Fast and accurate delivery on the…
Fast and accurate delivery on the Scotsman Ice Machine.
13 août 2026
You have employees that know what they…
You have employees that know what they are doing and it makes it so much easier to order from your company.
15 juillet 2026
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