Arnaque
Cette société est une véritable arnaque.
Attention ⚠️ danger
J’ai passer une commande que j’ai annulé 10 minutes à près ( plus de 800 euros) j’ai envoyé immédiatement plusieurs mails
Pour les avertir d’annuler la commande et pour leur signaler la raison de mon annulation. J’ai finalement reçu une réponse que ma commande a bien été annulé ( preuve mail) et voilà que je reçois ma commande livré !! C’est une arnaque et une honte . Je fais quoi maintenant je l’offre à quelqu’un. Escro. J’ai renvoyé un email avant leur livraison mais bien sûr pas de réponse
Faites attention à ces gens
Réponse de Hobbydrone
Hello,
we are very sorry for the frustration this situation caused.
Your cancellation request was sent shortly after the order was placed, but unfortunately the parcel had already been prepared and shipped the same day. Fast same-day dispatch is usually an advantage for our customers, but in this case it clearly worked against you, and we understand why that was upsetting.
Because of the high volume of emails, we unfortunately saw your message too late to stop the shipment. Had we been contacted by phone in time, we likely could have intercepted it before dispatch. Even so, we understand that this experience was disappointing from your side.
Of course, this is not a scam. The order can still be resolved in the standard way by returning the parcel to us, and we will issue a refund. As an apology for the inconvenience, we are also prepared to cover the return shipping costs.
Team HobbyDrone