Etix Avis 

9 662
TrustScore 4.5 sur 5

4,3

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 4 sur 5 étoiles

It rates as great because it was purchased close to the day of attendance... went smoothly. The sale in August had technical issues which can happen but it is always extremely stressful. I know the... Voir plus

Noté 5 sur 5 étoiles

They were great at getting a refund to a show for me due to health issues. Customer service was top notch and responded quickly to questions.

Noté 5 sur 5 étoiles

The lady in membership was so nice & explained everything to me . Took the time about the different memberships & also about open enrollment for Oct 7. Explained the different availabilies of the diff... Voir plus

Noté 5 sur 5 étoiles

Super hilfreich… hatte elektronische Karten bestellt und leider verlegt…. Schnelle und unkomplizierte Neuversendung erhalten! Wirklich top! Vielen Dank nochmals!

À propos de l'entreprise

  1. Billetterie de spectacles

Écrit par l'entreprise

Etix is a web-based event ticketing software and marketing solutions company powering more than 5,000 venues worldwide. Use Etix to find and buy official tickets from your favorite venues including live music, concerts, sports, fairs, festivals and the arts.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

10 k avis

5 étoiles
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1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 95 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,3

Tous les avis

(9 662)

1 252 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Hatte zum Geburtstag 2 Gutscheine zu je…

Hatte zum Geburtstag 2 Gutscheine zu je 15€ bekommen. Als ich diese in der Etix Maske eingegeben wollte, wurde erst mal nur 1 akzeptiert! Also jede Karte separat mit Gutschein Code eingeben. Diese wurden auch erkannt! Aber in der schlusszeile sollte ich doch 15€ bezahlen! Scheinbar ein Fehler in dieser Software! Bei einem Rückruf bei Etix wurde ich dann noch vollgehobelt! Anstatt dieses Problem mit mir zu erörtern, wurde gesagt, Geld kann nicht zurück überwiesen werden! Habe es dann an der Abendkasse bei den Filmnächten in DD geregelt. Dort wurde mir gesagt, dass ich dieses Jahr nicht der einzige bin, der diese Probleme hat.
Ich würde gern -1 Stern vergeben, geht leider. Schande Schande!!!

22 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

Purchased three VIP tickets for the…

Purchased three VIP tickets for the ZZTop concert at the Lynchburg Amphitheater scheduled for May 21st. The concert was canceled due to weather with refunds promised within 5-10 business days. It is now nearly two months later, and we're still waiting.

21 mai 2026
Avis spontané
Noté 1 sur 5 étoiles

Terrible experience

Terrible experience.

Ordered and paid for physical tickets that didn’t ship in time.

Requested a refund to be told that its policy that they don’t do refunds.

13 juin 2026
Avis spontané
Noté 1 sur 5 étoiles

Etix did not send tickets

Etix did not send the purchased tickets. I checked all spam and junk folders. Their customer service is awful. Could not get past the robot call screener. Horrible experience

10 juin 2026
Avis spontané
Noté 1 sur 5 étoiles

Vile .

Vile .. the whole transaction was absolutely vile I would never recommend this site to anybody. They described a ticket to me that was going to be in the front row of a venue in a certain section. And then upon printing my ticket I realized that they have sold me a ticket in the back of that section. No refunds no return. Their excuse was is oh you didn't invite from us you bought it from some type of third vendor on our site who charged three to four times the price of what the ticket was and also the ticket is in the very back of the venue. Now on the site I could have bought a ticket in the back for $49 but I didn't because I wanted the seat in the front that was $200. The site keeps saying that they're not responsible. Make sure you enjoy your tickets from elsewhere

8 mai 2026
Avis spontané
Logo de Etix

Réponse de Etix

Hi Holly,

We reached out to you via Trustpilot to request more details, but have not received a reply. We do not have an order in our system matching your name and description. We're concerned that you may have purchased tickets from a reseller, but not Etix. If you're willing to provide additional details to help us identify your order, please reach out to feedback@etix.com. Thank you.

Regards,
Etix

Noté 1 sur 5 étoiles

They are ripping people off.

2 mai 2026
Avis spontané
Logo de Etix

Réponse de Etix

Hi Kim,

We reached out to you via Trustpilot to identify your order, but we have not received a response. If you're willing to provide additional details to help us locate your details, please reach out to feedback@etix.com. Thank you.

Regards,
Etix

Noté 1 sur 5 étoiles

This company is corrupt

This company is corrupt. DO NOT buy anything through them. They will not refund you if an event is canceled. Blue Ridge Rock Festival tickets were purchased through etix and when the festival was canceled they will not (still to this day) refund our $1500.00, stating they need to wait for the lawsuit or something. We purchased through etix, not blue ridge. Refund my money, then you can fight with blue ridge to get yours back. Crappy company! DO NOT USE!!!

19 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

I spent 77 dollars on tickets from Etix…

I spent 77 dollars on tickets from Etix for the Jamil shrine center circus. When the day came for the circus no tickets were checked at the door. EVERYTHING was paid for out of pocket once we got inside the venue, food,pictures, etc. the tickets was used for absolutely nothing and when I tried to get a refund etix refused my refund request. I basically brought tickets for nothing

8 février 2026
Avis spontané
Logo de Etix

Réponse de Etix

Hi Jannie,

We reached out through TrustPilot to request details about your order so that we might further assist. We have not heard back from you. If you'd like to reach out directly, please reach us at feedback@etix.com and a member of our team will respond.

Regards,
Etix

Noté 1 sur 5 étoiles

Defrauding

An employee at your company used my credit card to purchase 9 tickets to a concert in St. Charles. IL in November. They slightly modified my contact info just enough to look real. I have attempted to dispute the charge with my credit card company and they claim, per your false documentation that I purchased, printed and attended an event I do not even know the artist of and have never even been to this city, state or venue. ETix and their employees are defrauding people all over, slightly altering your information so you are unable to dispute it and have to pay for their disgusting, unethical fraudulent practice. I am not the only one, look at the other reviews posted by those who have defrauded by ETix.

31 octobre 2025
Avis spontané
Logo de Etix

Réponse de Etix

Hi Amber,

The referenced charge was formally disputed through your cardholder’s financial institution. As required, Etix participated in the chargeback review process and provided documentation requested by your financial institution. The outcome of that review is ultimately determined by the financial institution and card network, not by Etix.

We responded directly to your email explaining that once a chargeback is initiated, resolution must occur through the established financial dispute process.

We understand how frustrating disputed charges can be and encourage anyone with concerns to work directly with their bank so the matter can be reviewed and resolved through the appropriate channels.

Regards,
Etix

Noté 1 sur 5 étoiles

Some employee at your company used our…

Some employee at your company used our credit card to purchase tickets to a concert in Illinois this summer. They slightly modified my contact info just enough to look real. We are still fighting the charge! We will never use this service again!

7 octobre 2025
Logo de Etix

Réponse de Etix

Hi Mr. Hoeth,

For the email address you provided, we see only a single item in our history. For the event, free (COMP) tickets issued to your email address for winning a radio contest. The cost is $0.00 and no credit card was required or charged for this.

If this does not address your issue, we want to make sure this is thoroughly reviewed. Please reach out to our support team directly at feedback@etix.com with as many details you can share, and we’ll work with you to investigate.

Regards,
Etix

Noté 1 sur 5 étoiles

I purchased 6 tickets for an acapella…

I purchased 6 tickets for an acapella Christmas show and due to hazardous road conditions & the venue being over 400 miles away, we could not travel. I called customer service and was on hold for well over 30 minutes before they disconnected my call. I called back & chose the option for them to call me back. When they called back 3 hours later, the call disconnected. I repeated this process probably 3 times. When I finally spoke to someone, she was rude and told me they only refund tickets if the event is cancelled. This isn’t the first time I’ve played phone tag with customer service for this company. I can’t control the weather and I will not put my family at risk driving on snow covered icy roads.

13 décembre 2025
Avis spontané
Logo de Etix

Réponse de Etix

Hi Melanie,

We certainly understand not wishing to put you or your family at risk.

As a contracted ticketing provider, we are bound by the terms of purchase provided to us by our partner venues. We do not set these policies, but our employees must enforce them. You are correct that this often means refunds or exchanges are not possible. We suggest contacting the venue box office directly as they are the only staff empowered to make exceptions. We apologize for your inconvenience.

Regards,
Etix

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