Booztlet.com Avis 

Réponse de Booztlet.com

13 juil. 2026

Dear Fabien,

Thank you for your review.

Our goal is always to provide our customers with a five-star shopping experience, and we are of course sorry to hear that your delivery did not go as planned this time. We work continuously with our distributors to deliver within the specified timeframes, but unforeseen events can sometimes occur, and we sincerely apologize for the impact this has had on your order.

Since there is no order number included in your review, we cannot look further into your case from here.

We would love to help you sort out your refund. Please note that we are currently experiencing a high volume of emails, which unfortunately affects our response times. For the fastest possible assistance, we highly recommend contacting us via our live chat or by phone. You can find all our contact details and opening hours here: https://www.booztlet.com/eu/en/customer-service/topics/about-booztletcom/customer-service-opening-hours-contact-details

Best regards,
Max, your Booztlet.com team

Réponse de Booztlet.com

21 nov. 2025

Dear Anne-Lise,

Thank you for taking the time to write a review and share your feedback.

As an outlet store, we focus on offering great prices and discounts on our selection of high-quality and branded products. To be able to offer these prices and maintain a healthy business, we need to keep other costs low. For this reason, delivery and returns are not services we can offer free of charge.

Since you did not provide an order number, we are unfortunately unable to see why you received store credit instead of a refund. One possible reason could be that we offer a 14-day return period, and if the return was made after this period, the refund is issued as store credit. Please contact our customer service team so we can assist you further. You can find our contact details here: https://www.booztlet.com/eu/en/customer-service/topics/about-booztletcom/customer-service-opening-hours-contact-details

We wish you a lovely day.

Kind regards,
Max, your Booztlet.com team

Réponse de Booztlet.com

24 oct. 2025

Dear Mario,

Thank you for sharing your feedback.

At Booztlet.com, we always strive to provide our customers with a smooth shopping experience, and we’re sorry to hear that you found the delivery time a bit slow.

The estimated delivery time to France is 3 to 5 business days, which means your order arrived within the expected timeframe.

If you have any questions or concerns, you are always welcome to reach out to our customer service team, and we will be happy to assist you.

Wishing you a great day!

Kind regards,
Edvin, your Booztlet.com Team

Réponse de Booztlet.com

24 oct. 2025

Dear Michel,

Thank you for taking the time to share your feedback.

At Booztlet.com, we aim to make every shopping experience as smooth as possible, and we’re sorry to hear that you’ve encountered some difficulties.

If you ever experience any issues, we always recommend reaching out to our customer service team so we can assist you directly. Since you haven’t provided an order number, we’re unfortunately unable to look into this further here, but you can find our contact details here: https://www.booztlet.com/eu/en/customer-service/topics/about-booztletcom/customer-service-opening-hours-contact-details

Wishing you a wonderful day!

Kind regards,
Max, your Booztlet.com Team

Réponse de Booztlet.com

23 avr. 2025

Bonjour monsieur,

Merci pour votre retour d'expérience.

Il est de la plus haute importance que tous nos clients soient satisfaits des articles livrés et qu'ils soient en parfait état. Nous sommes donc désolés d'apprendre que l'article que vous avez reçu était abîmé.

Je constate que vous ne nous avez pas contactés à ce sujet. Nous vous avons donc envoyé un e-mail pour en savoir plus sur le produit et les dommages.

J'espère que nous pourrons trouver une solution qui transformera cette expérience en une expérience positive malgré le désagrément occasionné.

Nous vous souhaitons une bonne fin de semaine !

Cordialement,
Bernard, votre équipe Booztlet.com

Réponse de Booztlet.com

27 juin 2024

Bonjour madame,

Merci d'avoir pris le temps de nous laisser un commentaire.

Nous sommes désolés d'apprendre qu'il manquait des articles à la réception de votre commande. Je constate que vous avez déjà pris contact avec notre service clientèle qui se charge de trouver une solution pour vous le plus rapidement possible.

Nous nous efforçons toujours d'expédier les articles en toute sécurité depuis notre entrepôt et nous attendons du distributeur qu'il livre le colis dans le même état que celui dans lequel il a quitté notre entrepôt. Nous regrettons sincèrement que cela n'ait pas été le cas pour votre commande.

Nous espérons que vous nous donnerez une seconde chance de vous offrir une expérience d'achat 5 étoiles !

Une très bonne journée à vous !

Cordialement,
Bernard, votre équipe Boozt.com