Disappointing Experience with Rydoo
We made several inquiries for a demo from Rydoo and sent several emails, but unfortunately we never heard anything back from them.
Customer support response times are very slow, and the solutions provided are often generic and do not resolve the issues. While it does give an option to chat with an agent, it is useless as they don't have accurate answers to your problem.
To whom so planning to use their platform, please DO NOT; their customer support is ridiculous and so is their sales team, who will never contact you.
Réponse de Rydoo
Hello, We're really sorry for the slow response times you've experienced. We've shared your comments with our sales and support teams, and we're already working to improve our processes to ensure that requests are handled promptly.
We appreciate your feedback and hope to regain your trust soon.
The Rydoo Team