Réponse de Dojo
Hi Sen, thank you so much for your five-star review. We appreciate your kind words on our excellent customer service!
SE
Sen
Royaume-Uni
Avis
Avis sur Dojo
Avis sur Schools Plus
ARK ACADEMY - RESPONSE from Management is very disappointing , not addressing the problem but very defensive.
The response what we received for our reviews on the problems faced upon using ARK Academy recently was very much disappointing as it portrayed as a mere copy/paste of the same content.
But in fact we have a huge members running across around 5 sessions and many of us faced similar issues affected by the rude behaviour of the same area manager.
We don’t want any extra time but wanted to allow us using our booked time and slot correctly.
It is a very narrow road and if the gate is not opened prior to the start time of the slot, it resulted blocking the road and causing issues with the traffic and also affecting the residents near around.
Also the gate was opened hardly two minutes exactly from the start time of slot. Upon sorting out the parking and getting into the badminton court, we lost few minutes at least by 15 minutes from our booked slot. We have been playing there around 4 years and there was never this kind of issue with opening the front gates. Due to the current area manager imposing this new rule not only affected around 60 to 70 odd members but also cause chaos in terms of traffic accumulation during the start time.
After all we just want to use the time we’ve paid for. Going forward any management should try to address and rectify this issue, that is the intention of posting this issue and bringing to the management and not to do any blame game. Hence rather trying to portray defensive response from your management side, please try to address and sort out this issue. Thanks.
20 octobre 2024
Avis spontané
Réponse de Schools Plus
Dear Sen,
Thank you for taking the time to share your feedback about Schools Plus. We take all reviews very seriously, as they are essential to our commitment to continuously improving our services. Your comments have been escalated to the appropriate departments for thorough review and action.
We apologise for any inconvenience you may have experienced and appreciate your patience as we work to address your concerns. If you have any additional details or would like to discuss your experience further, please do not hesitate to reach out to our customer service team directly at enquiries@schoolsplus.co.uk. We are here to help and are dedicated to ensuring a positive experience for all our users.
Thank you for helping us strive for excellence.
Best regards,
The Schools Plus Team
Avis sur Schools Plus
SCHOOLPLUS REVIEW - ARK PIONEER ACADEMY, HIGH BARNET
We have been a member of SchoolsPlus facilities for over four years, playing Badminton at ARK pioneer, High Barnet and have consistently enjoyed positive interactions with your staff.
However, my recent experience with the newly appointed area manager Dwight at ARK Pioneer, High Barnet, has been deeply disappointing.
Rather than addressing concerns in a professional and constructive manner, this individual has exhibited an unprofessional and confrontational demeanor.
I find this behavior disheartening, especially considering the excellent service I have previously received. I kindly request that you investigate this matter and take appropriate measures to remedy the situation.
Because of this bitter experience, we have moved out of Arc Pioneer , High Barnet Badminton from where we have played almost 4 years to another place.
Thanks,
Senthilkumar
15 septembre 2024
Avis spontané
Réponse de Schools Plus
Dear Senthilkumar,
Thank you for sharing your feedback. We take all customer concerns seriously and have been in ongoing communication with the owner of the Badminton Club to address them. Regarding the arrival time of your booking, our area manager was simply following company protocol. It is our policy that if a club's time at the facility extends beyond the booked period, we must charge for the additional time used. This ensures fairness for both our customers and the schools we partner with.
We have truly enjoyed having your club as a customer over the past few years. It saddens us to see so many negative reviews, especially when the number of reviewers claiming to be members of the club is far greater than the 15 people who have been attending your sessions! Please note that we do not enter negotiations with customers to change their reviews, good or bad. Customers cannot extract special terms from us through the threat of negative reviews, or as a bribe to take negative reviews down, and we do not appreciate the proposal that we do so.
We are also very sorry that you felt the area manager was impolite, and I assure you that this has been escalated internally. You'll understand that out of respect for the affected individuals this is being dealt with privately, not in public. However, any outcomes that are specifically relevant to your club will be communicated directly and professionally with you.
We’ve made extensive efforts to help, from the area manager to customer service, head of customer service, and now the operations director. Our aim remains to find a resolution that is satisfactory for both parties.
As an organisation, our mission is to generate much-needed funds for schools. Thank you for your business to date which has been valued and appreciated. If we are unable to resolve your requirements going forward, we wish you the best in finding a venue that meets your very specific needs.
Best regards,
Schools Plus
Avis sur TravelUp
Excellant price
25 juillet 2022
Réponse de TravelUp
Good afternoon,
Thank you so much for taking the time to leave us a 5-star rating-it's much appreciated!
Please keep us in mind for your future travel plans.
Kind Regards
TravelUp Team
Avis sur Get Licensed
GOOD INTRUCTOR AND WELL ORGANISED.
6 novembre 2020
Avis spontané
Réponse de Get Licensed
Hi there,
Thank you for taking the time to share your positive experience with us!
Kind regards,
Get Licensed Team