Murat Senuysal

Hello,

We’re very sorry to hear about your experience.

Responsible gambling matters are taken very seriously, and requests for account closure or self-exclusion should always be handled promptly in accordance with our policy.

If you have already requested permanent closure and have not received a response, we sincerely apologize for the delay and inconvenience this has caused. This is not the level of service we aim to provide.

Please contact us again at support@slotneo.com so we can urgently review your case and ensure it is properly handled.

Best regards,
SlotNeo Support Team

Hello,

Thank you for your message.

We are sorry to hear about your experience and understand your frustration.

However, we would like to clarify that our platform is a fully licensed and regulated online casino, operating under strict compliance and fairness standards. All games are provided by certified third-party software providers and are regularly tested by independent auditing agencies to ensure fair and random outcomes.

We do not manipulate game results, balances, or gameplay outcomes in any way.

If you believe there has been an issue with your account or gameplay, please contact our support team at support@slotneo.com
with your account details so we can investigate your case thoroughly.

We take all concerns seriously and are committed to ensuring a fair and transparent environment for all users.

Kind regards,
Slotneo Support Team

Bonjour Murat,

Nous vous remercions de nous avoir fait part de vos commentaires. Nous sommes désolés que votre expérience n'ait pas été à la hauteur de vos attentes.

Veuillez noter que notre équipe de support a déjà résolu votre cas dans le ticket #1700665. Veuillez jeter un coup d'œil et répondre directement à l'e-mail si vous avez d'autres questions.

Passe une bonne journée!

Merci pour votre avis, et nous sommes désolés d’apprendre que vous n’avez pas reçu le cashback promis. Nous comprenons combien cela est frustrant, surtout après avoir déposé des montants importants. Les promotions sont toujours soumises à des conditions spécifiques, mais nous regrettons si celles-ci n’ont pas été clairement communiquées. Votre retour est précieux car il nous aide à améliorer la transparence et la confiance. Veuillez contacter à nouveau notre service d’assistance afin que votre dossier puisse être examiné en détail.

Hello,

We’re sorry to hear about your negative experience with our casino. We understand that waiting times for withdrawals can be frustrating, and transparency and fairness are our top priorities. If you have any concerns regarding game-related controversies, we’d be happy to investigate them. Please reach out to our customer support team so we can better understand your experiences and take appropriate steps.

We aim to provide a fair and satisfying experience for all our users.

Best regards,
Energy Casino Customer Support Team